Assistant Front Office Manager

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Come work and play in the mountains Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

- Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program

Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Critical Illness and Accident plans

Job Summary:

Lodging Ovations is searching for a detail oriented, organized and professional individual to join our Front Office team. As part of the Front Office department, the Front Desk Supervisor / Group and Conference Services provides the highest level of Owner and guest experience to all. The Front Office/Conference Services Coordinator’s main responsibility is the day-to-day function of the front desk and ensuring that all meetings/conferences run smoothly. This role makes decisions effecting Guests, Associates and operating procedures that contribute to the overall success of both the Front Office, Conference Services and Lodging Ovations.

This position concentrates on the day-to-day operations of the guests and owners at Evolution, Legends & First Tracks Lodge. The key areas of focus are communication, customer service, and groups

Job Specifications:

- Starting Wage: $43,264 - $55,369
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: No

Job Responsibilities:

- Embrace Lodging Ovations’ Leadership Best Practices and Mission to ensure an extraordinary vacation experience for all Lodging Ovations Owners and Guests.
- Review all reservation reports on a daily, weekly and monthly basis, noting any special Guests, special request etc. and take appropriate action.
- Allocate rooms in IQW for expected arrivals and future bookings
- Provide Front Desk Coverage when scheduled.
- Ensure all Guest issues are resolved in a timely matter.
- Train new hires for Front Desk, Conference Services and Night Audit
- Coordinate all meeting and group conferences.
- Liaise with WB Service & Sales Managers.
- Provide an authentic experience for meeting and group conference Guests by being present and available from the planning through the end of their event.
- Coordinate with internal Team Members on any special arrangements (catering, AV equipment etc.) for meeting and group conference Guests.
- Ensure all conference room billing is complete and accurate.
- Follow-up on VIP arrivals and welcome cards/amenities.
- Take full ownership of groups and plan schedule in line with meeting and conferences in collaboration with FOM
- Provide leadership to the Front Desk team.

Job Requirements:

- Tourism/Hospitality Post-secondary education an asset
- Flexibility and a positive attitude
- Administrative and computer skills
- Excellent communication and relationship building skills
- Detailed, accurate, organized and disciplined
- High level of integrity and maturity
- Previous Front Office/Reservations/Sales experience an asset
- Work shifts and carry a cell phone for inquiries

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID510913
Reference Date:08/19/2025
Job Code Function:Front Office

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