Bilingual Customer Support Rep

2 weeks ago

Mississauga, Canada Bilingual Source Full time

Bilingual Technical Support Representative - Onsite

Onsite Role / Regular Hours / Offer On-Site Games Room / Above Average Starting Salary / Growing Company.

Looking for an amazing opportunity in Technical Support?

Our client, a leader in their industry, is actively looking to add a bright and ambitious Bilingual Technical Support Representative to join their team- a superstar individual with two years of experience who is ready to jump into a long-term opportunity and grow within the company

Key Roles and Responsibilities:

- Receive calls regarding hardware/software from clients who use the technology on a daily basis.
- Identify and understand the inquiry and record the information in the database.
- Analyze and assess routine problems with each client over the phone.
- Establish a timeline and provide the client with some follow-ups.

Required Experience / Education:

- Bachelor of Science or College degree in Computers completed.
- 2 years experience minimum in Technical Support.
- Proficient in MS Office (Word, Excel, Power Point, Outlook).
- Perfectly bilingual in French and English.

Highly Desired Competencies:

- The ability to understand technical issues and resolve them promptly.
- A go-getter, do-what-it-takes attitude.
- Great interpersonal skills when providing client support.
- Exceptional multi-tasking and organizational skills.

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