Cloud Application Specialist

5 days ago

Toronto, Canada Robert Half Full time

We are seeking a Cloud Application Specialist to support a large-scale, multi-year cloud modernization initiative. This is a hands-on, operational role focused on application stability, Level 2 support, and continuous improvement within a modern cloud environment. The role is not purely development and not purely administration. If you have the below requirements, please apply today

Key Responsibilities

- Provide hands-on application support, maintenance, and minor enhancements
- Act as Level 2 support with primary focus on Microsoft Dynamics 365 (CRM)
- Support enterprise cloud applications across:
- Dynamics 365 (CRM)
- Sitecore (CMS)
- Authentication & access management (Okta)
- Integrations, reporting, and data flows
- Troubleshoot incidents, perform root-cause analysis, and support operational stability
- Collaborate with development, cloud, security, and vendor teams

Core Skills (60–70% coverage expected)

- Cloud application support (CRM / CMS)
- Microsoft Dynamics 365 (CRM)
- Microsoft Azure fundamentals
- GitHub and/or Azure DevOps
- Sitecore (CMS support)
- Power Automate (Flows)
- Power BI / reporting
- REST APIs, JSON, authentication
- JavaScript, Node.js, or Python (working knowledge)
- Strong troubleshooting and diagnostic skills

Required Qualifications

- Hands-on experience supporting cloud-based CRM platforms (Dynamics 365 preferred)
- Azure certification (required)
- Experience working in Azure environments
- Exposure to DevOps practices (GitHub / Azure DevOps)
- Understanding of authentication and access management (Okta)
- Strong problem-solving and communication skills

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