Gestionnaire de Cas sur le Terrain, Bilingue

* Servir de point de contact unique du programme avec les médecins* Éduquer les médecins ou leurs employés sur les différents services offerts par le programme* Fournir des lignes directrices sur les traitements pour gérer les attentes du médecin en ce qui concerne le remboursement* Consulter les dossiers des patients pour remplir efficacement les formulaires nécessaires pour obtenir un remboursement* Aider les médecins à remplir les formulaires d’autorisation spéciale (AS), les formulaires d’inscription, les renouvellements d’ordonnances et d’autres documents* Faire des mises à jour régulières aux médecins sur leurs patients* Personnaliser les éléments de programme actuels pour répondre aux médecins sous sa responsabilité : adapter en fonction des besoins des médecins en clinique et à distance.* Déterminer les zones de risques et promouvoir une amélioration proactive et continue de la qualité.* Travailler en collaboration avec les autres membres de l’équipe dans divers rôles pour coordonner le parcours du patient* Participer aux réunions prévues du médecin avec les représentants commerciaux* Assister aux événements de formation continue en médecine et rapporter les nouvelles activités* Se rendre régulièrement dans les divers cabinets de médecin* Signaler les effets indésirables* Autres tâches connexes qui lui sont confiées* Single point of contact for the program with physicians* Educate physicians and/or their staff on various program services* Provide therapy guidelines to manage physician expectations with respect to reimbursement* Consult patient charts in order to effectively complete necessary paperwork to obtain coverage* Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation* Provide ongoing updates to physicians on their patients* Customize current program elements to meet the needs of assigned physicians: adjust based on in-clinic and remote MD needs.* Identify areas for risk and foster proactive, continued quality improvement.* Work collaboratively with other team members in various roles to coordinate the patient journey.* Participate in scheduled physician meetings with sales representatives* Attend Continuous Medical Education events and report new activities* Regular travel to various physician offices* Adverse Event reporting* Adhoc duties as assigned* Un diplôme dans un domaine connexe (pharmacie, sciences) ou des compétences équivalentes transférables peuvent être acceptables* Une expérience dans le domaine du remboursement public ou privé tiers ou de représentant pharmaceutique, des soins gérés ou du soutien clinique ou expérience connexe est un atout.* Le bilinguisme est un atout (obligatoire pour les postes au Québec)* Une expérience préalable de gestionnaire de cas est un atout.* Une certification de CFPC est un atout.* Related degree may be considered (pharmacists, science degrees) or equivalent transferable skills* Experience in public or private third party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience an asset* Bilingualism is an asset (requirement for province of Quebec)* Previous Case Manager experience an asset* Basic CCPE an asset* Exceptional customer service and interpersonal skills* Ability to manage multiple tasks and priorities at once* Comprehension of medical terminology* Strong analytical and organizational skills* Ability to analyze current enrollment volume by MD* Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart* Excellent time management skills & sense of urgency* Ability to collaborate effectively with program associates* Ability to work autonomously in a remote setting* Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces* Detail and result oriented* Ability to adapt to change and ambiguity* Strong computer skills and knowledge of Microsoft Office* Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours* Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car* Adhere to Performance Standards and Procedures required by the program* Must have a private, dedicated home office space that accommodates equipment supplied by Innomar StrategiesCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.1.) **Research the Company:** Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.2.) **Be Wary of Unrealistic Promises:** Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers3.) **Guard Your Personal Information:** Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.4.) **Avoid Upfront Payments:** Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro
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