Retail Sales Specialist

2 weeks ago


Vancouver, Canada Heritageoffice Full time

We are seeking a proactive and customer-oriented Retail Sales Specialist to join our Vancouver team on a 6-month contract. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping clients find the right solutions, and values teamwork and attention to detail.

Responsibilities

- Be the first point of contact for walk-in, phone, and email inquiries, providing expert guidance on our products and services.

- Process “cash & carry” transactions by preparing and submitting Cash Sale forms.

- Assist with inventory management for both new and used furnishings.

- Help clients navigate the Steelcase online store and provide support throughout their shopping experience.

- Support pre-sold product orders by:

- Creating and submitting quotations using the internal ERP system for customer approval.

- Ensuring all order details are accurate, including site information, payment methods, and applicable charges.

- Submitting approved quotes for order conversion.

- Conducting follow-up calls after delivery to ensure customer satisfaction.

Qualifications

- 1 year of experience in customer service, sales support, or a related administrative role

- Strong communication and interpersonal skills with a customer-first mindset

- High attention to detail and accuracy in data entry and order processing

- Proficiency with Microsoft Office Suite; experience with ERP systems is an asset

- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

- Familiarity with office furniture or interior design industries is a plus

Why Join Heritage?

- Competitive salary of $22 - $26 per hour

- Opportunity for growth within the company

- Flexible work environment

- Comprehensive medical and dental benefits

- Paid vacation

- Chance to win all-expenses-paid trips

To apply:

Email your resume to careers@heritageoffice.com with the subject “Job Posting – Retail Sales Specialist”.

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