Technicien D'assistance Informatique/ Desktop Support Technician

1 week ago

Quebec, Canada NTT DATA, Inc. Full time

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Quebec City, QC.

The Field tech Analyst will provide support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, and maintaining all desktop equipment, printers, software applications, and mobile devices to ensure optimal performance. Support will be performed in person (on‑site users) or via telephone/remote control (off‑site users).

Responsibilities

- Ensure proper day‑to‑day operation of technology applications and equipment by identifying, researching, and resolving technical problems.

- Provide deskside assistance to resolve technology issues and provide how‑to knowledge transfer to end users on a variety of computer‑related issues.

- Perform scheduled moves, installations, and cancellations, as well as other MAC‑related tasks.

- Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge, and timeliness either by resolving the issue or escalating and coordinating efforts of other IT staff.

- Problem solve and investigate elevated issues, confirming validity of the problem and seeking known solutions to more complex problems.

- Use ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow‑up work or calls receive appropriate attention.

- Ensure all tickets are resolved within documented service levels.

- Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core issues.

- Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs.

- Possess excellent presentation, verbal communication and written skills.

- Provide technology refresh support as needed.

- All other tasks as assigned.

Qualifications

- 5+ years of experience with end user support & desktop support.

- 5+ years of experience with Windows operating system, local/network installation, Internet Explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager & Admin Commands.

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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