Community Services Officer

1 month ago

Toronto, Canada Toronto District School Board Full time

POSTED: October 31, 2024

DEADLINE: November 18, 2024

**_SCH II-24-0210NTE _**

**Community Services Officer**

**1 - Term Position**

**Community, Business and Student Transportation Services**

**Schedule II, Level 5**

**(Non-Union - 12 Month)**

**$79,257 - $95,107
**(It is anticipated that this term assignment will end on February 28, 2025)
**The Toronto District School Board adheres to equitable hiring, employment, and promotion practices.**:

- Reporting to the Community Services Coordinator, the Community Services Officer will be responsible for planning, developing, implementing, and managing a diverse range of Community Services projects, ensuring that all projects meet their objectives, are completed on time, remain within budget, and comply with contractual agreements. _
- The Community Services Officer will also supervise a dedicated team, foster community partnerships, and drive service excellence _through participation in the delivery of Community Services programs and services.**Summary of Duties**:

- Lead the planning, execution, and monitoring of community service projects, focusing on newcomer settlement, employment services, and skills development programs.
- Draft and refine proposals for external funding, collaborating with the Coordinator and Manager.
- Engage with stakeholders, including funders and community partners, to clarify project goals and ensure alignment with objectives.
- Identify and mitigate risks to project success through proactive management strategies.
- Conduct post-implementation evaluations to ensure projects meet KPI’s and contractual targets.
- Oversee the day-to-day operations for a designated number of project sites.
- Responsible for the supervision of staff, including training and development, coaching, work scheduling and performance management. Participate in hiring and make recommendations to the Coordinator for approval.
- Identify new opportunities for service enhancement and seek additional funding avenues.
- Conduct research on local agencies and resources to build partnerships and facilitate client referrals.
- Promote projects and perform targeted outreach to clients, including employers, newcomers, job seekers, and youth.
- Liaise with internal and external stakeholders to provide program/project support and resolve client issues in an expedient manner, or escalate issues, as required.
- Regularly assess Departmental programs in collaboration with stakeholders to ensure that they meet client needs and contribute to service improvement initiatives.
- Review and optimize processes to improve program efficiency and effectiveness. Make recommendations regarding operational standards and best practices.
- Organize and conduct orientation sessions for new clients, ensuring a smooth onboarding experience.
- Represent Departmental programs/services at community meetings, including making presentations, as required.
- Prepare statistical and narrative reports for Department management and the funder.
- Provide leadership in fostering equity and inclusiveness in the development and implementation of programs and services.
- Other duties as assigned.
- University degree in a related field with two years progressively responsible related experience in a similar environment, or an equivalent combination of education and experience.
- Demonstrated experience and understanding of developing and managing government-funded projects, with the ability to oversee multiple projects simultaneously.
- Experience working with a diverse client and stakeholder population.
- Successful supervisory experience with effective leadership, team building and coaching skills.
- Sound knowledge of current immigration trends, labor market conditions, job search strategies, and relevant employment and labor legislation.
- In-depth understanding of the needs of unemployed individuals, the local community, and available community services and programs.
- Detail oriented with strong analytical and problem-solving skills.
- Effective marketing and influencing skills to promote community service programs and initiatives.
- Strong time management skills, including the ability to multi-task and prioritize workload.
- Strong interpersonal and client service skills to build and maintain productive relationships with clients, employers, community organizations, funders, and other stakeholders.
- Conflict management skills to effectively resolve client issues.
- Strong written and oral communication skills, including presentation and report writing skills.
- Proven ability in promoting equitable practices which value inclusiveness and diversity.
- Proficient computer skills.

**Assets**:

- Additional courses in human resources, non-profit management and/or project management.
- Experience working in a unionized environment.

**Special Requirements**:Some travel is required (i.e., project sites, employer sites, community meetings).

**Work Year**:12 Months

**Location**:Next-Steps Employment

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