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International Student Accounts Officer

4 months ago

Scarborough, Canada Centennial College Full time

Job Number:
- J0424-0657- Job Title:
- International Student Accounts Officer- Job Type:
- Temp FT, Support- Bargaining Unit:
- FT Support- School/Department:
- Strategic Enrolment Management- Campus:
- Progress Campus / Hybrid- Location:
- Greater Toronto Area- Pay Range:
- $32.42 - $37.57/Hour- Pay Band:
- Support G- Hours/Week:
- 35- Shift Schedule:
- Monday to Friday, 8:30am - 4:30pm- Date Posted:
- April 11, 2024- Closing Date:
- April 18, 2024**(Contract until September 30th, 2024)**

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations. That part of understanding our responsibilities of residing on this territory is understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

**Position Summary**

The International Student Accounts Officer reports to the International Education - Manager of Operations & Refunds. As the primary contact for all International Refunds and Promissory Notes, the incumbent provides guidance and direction to students and other staff members regarding refund and promissory notes and leads the processes.

The incumbent works collaboratively as part of the International Education team to accurately assess and process refund and promissory note requests in a timely manner to support the registration and recruitment objectives of the division. The incumbent must have extensive knowledge of Centennial College accounting policies, refund and promissory note policies, government and immigration policies, and a variety of in-house and external on-line student information systems, databases and websites to respond to a wide variety of requests (e.g., Student Information System-AIS/Banner, CASS, SharePoint, external payment portals).The incumbent explores financial options with students to assist them in the student refund and promissory note processes.

**Responsibilities**:

- Acting as primary contact for International Refunds and responding to students regarding refund status and process.
- Investigating and resolving client inquiries in a professional and confidential manner.
- Liaising with internal and external parties to resolve discrepancies related to refunds.
- Assisting manager in day-to-day operations and special projects.
- Follows up with other departments and external business partners to ensure all information on student accounts is correct.
- Updating PN Agreement and Application Form Template
- Communicating with Developers to update PN Queue and running tests.
- Communicating with students to enforce the requisites, obtaining cooperation or consent for eligibility.
- Communicating with Success Advisors to request student academic status to permit registration.
- Validating PN on Banner and update the Queue.
- Forwarding certain cases to Regional Manager or Finance Manager
- The incumbent provides leadership and training to his/her designated work group including Part-time and Student Workers regarding promissory notes.
- Assisting the Finance & Reporting Manager and the Operations & Refunds Manager in projects.
- Performs other duties as assigned; this may require that the incumbent is transferred to another campus during the interim assignment.

**Qualifications/Experience**:

- 3-year diploma/degree in Business, Accounting or equivalent.
- 3 years of experience required.

Specialized work experience:

- Demonstrated ability with accounts payable and receivable in a large complex financial system (such as Banner).
- Strong analytical and problem-solving skills.
- Demonstrated ability to communicate effectively both orally and in writing to deal effectively with a range of clientele, especially second-language English speakers.
- Related experience in compliance verification that requires gathering information, verifying documentation and assessment of criteria against applicable policy, guideline and regulation to determine eligibility.
- Related experience delivering client services that require providing information, making recommendations and explaining complex processes to English second language learners or third-parties.
- Related experience in handling highly sensitive and confidential information and performing Customer Due Diligence (CDD) to ensure proper risk-assessment to prevent fraud.
- Demonstrated knowledge of Immigration & Refugee Protection Act (IRPA), policy, procedures and documentation applicable to refunds.
- Demonstrated knowledge in International Banking - wire transfers, SWIFT Communications (MT202 and MT103) and nome