Clerk, Customer Service

5 months ago


Whitby, Canada P.D. McLaren Limited Full time

Durée de l'emploi: Permanent
- Langue de travail: Bilingue
- Heures de travail: 40 hours per week
- Education:

- Expérience:
**Education**:

- Secondary (high) school graduation certificate
**Tasks**:

- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
**Computer and technology knowledge**:

- Internet
- MS Excel
- MS Outlook
- MS Word
- MS PowerPoint
- MS Office
- Spreadsheet
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Quick learner
**Screening questions**:

- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Experience**:

- 7 months to less than 1 year
**Health benefits**:

- Dental plan
- Health care plan
- Paramedical services coverage
**Financial benefits**:

- Life insurance
**Long term benefits**:

- Long-term care insurance


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