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Operation Centre Supervisor

4 months ago

Bedford, Canada Commissionaires Nova Scotia Full time

**WHO WE ARE**

Commissionaires Nova Scotia is the province’s not-for-profit provider of security, safety, training, and identification services. We are an independent member of Commissionaires Canada, our parent federation employing over 22,000 nationwide. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Nova Scotians.

We are recognized with global certifications for our exceptional customer service, management standards, and environmental stewardship.

**WHAT WE OFFER**

A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology to support our growing customer base across Nova Scotia.

**The Benefits**:

- Higher-than-industry pay rates
- Health, drug, and dental benefits
- Life and accident insurance
- Two weeks vacation pay, plus five days personal time off
- RRSP/TFSA matching
- Free uniforms and equipment
- High-quality, formal, and on-job training
- Annual paid loyalty award
- Education assistance funds and family scholarship programs
- Advancement opportunities within a large, national organization

**THE ROLE**

**Position**: Operation Centre Supervisor

**Competition #**: 06-04-2023a

**Location**: Halifax

**Reports To**: Site Manager

**Responsible For**: Supervision, coaching, and administration of shift personnel

**Working Hours**: Rotational shifts, 1200-0000 / 0000-1200

**Wage**: $18.25

**Date Posted**: 6th April 2023

**Closing Date**: 5th May 2023

**Duties and Responsibilities**:
While duties vary by assignment, the responsibilities of this role may include, but are not limited to:

- Supervising and leading employees on assigned shifts and patrols
- Effectively coach, motivate and provide feedback when necessary
- Ensuring timely and accurate delivery of communication, including all Incident Reports
- Resolving/addressing all complaints in a timely, professional, and satisfactory manner
- Keeping the Site Manager, client and other stakeholders apprised of all events and incidents as applicable
- Administrative control of gate records, incidents, and security infraction reports
- Ensure SWI’s (Site Work Instructions), Dress standards, and Safety Equipment regulations are adhered to
- Coordinate all required site-specific training
- Ensure monthly Operational Health & Safety reports are completed and submitted
- Maintain coordination and control over all keys, passes and logs
- Manage visitor access lists to appropriate Access Control Points
- Provide direction, assistance and leadership during emergencies
- Implement shift scheduling and shift relief as required and complete shift reports at the end of each shift
- Conducting rounds of the site
- Completing administrative duties as required
- Supervising Training of new Commissionaires on site

**Additional Responsibilities:
- Ensure the safety of public and motorists while on site
- Managing staff briefings for daily shift changes and Supervisor changes
- Manage security and safety of personnel visits by maintenance staff and contractors
- Cash management for all aspects of the site and ensuring stock levels and correct balance sheet reporting
- Maintain accurate records, oversee, verify collision/ occurrence reports and ensure the Daily Occurrence Log is maintained to standard
- Manage traffic control announcements to relevant third parties
- Be aged 19 or older
- Be a Permanent Resident of Canada or Canadian Citizen
- Not have a criminal record for which a pardon has not been granted
- Be able to provide fingerprints and complete a criminal record check
- Be able to communicate effectively in English
- Hold a valid, unrestricted Nova Scotia driver's license

**Qualifications and Skills**

The incumbent must demonstrate experience with the following key qualifications, skills, and attributes:

- Supervisory experience considered an asset
- Demonstrated ability to remain calm and exercise sound judgement and decision making in emergency situations
- Demonstrated ability to multi-task, prioritize and adapt to changing situations
- Highly professional and discreet
- Superior communication and interpersonal skills
- Strong customer service skills
- Excellent coaching, negotiating, and influencing abilities

READY TO APPLY?
**_This position is open to internal and external applicants (current CNS staff please include your Corps #)._**

Commissionaires Nova Scotia is an equal opportunity employer. We encourage applicants from equity seeking communities to self-identify.

We thank all applicants for their interest, but only those chosen for an interview will be contacted.