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Supervisor - Membership Sales and Services

3 months ago

Moncton, Canada YMCA of Greater Moncton Full time

**Position Overview**

Reporting to the Director of Membership Services, this position is responsible for excellent customer service, sales, hands-on member relations, supervising & training/coaching of staff as well as other administrative duties as assigned, all while adhering to the YMCA’s core mission, vision and values.

**Duties**
- Facilitate ongoing training of the membership team to help ensure they are successful and supported.
- Serve as a role model to members, volunteers and staff by demonstrating our YMCA values.
- Act as the first point of contact for member concerns and feedback and follow-up to resolve them in a timely manner.
- Coordinate the daily workload of the membership team and complete the follow-up to keep things running smoothly and efficiently.
- Communicate with the Director and team on any service concerns or issues that may affect YMCA quality.
- Complete administrative duties as assigned.

**Skills & Qualifications**
- A criminal record check and vulnerable sector check are required as a condition of employment
- Standard First Aid and Basic Rescuer CPR to be completed within 60 days of employment
- Able to work flexible hours, early morning, dayshift, evenings and weekends will be required
- Bilingualism in French and English required
- Exceptional customer service attitude, minimum of 2 years experience in customer service
- Strong communication skills, especially an outgoing personality
- Management experience considered an asset

**Competencies**
- Leadership
- Service Orientation
- Planning and Organizing
- Teamwork
- Communication

**Drew LeBlanc**

**Director, Membership Services**

**Application deadline**:
March 1st, 2024

**Salary**: $35,000.00-$38,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Morning shift
- Night shift

**Experience**:

- sales: 1 year (preferred)

Licence/Certification:

- First Aid Certification (preferred)

Work Location: In person

Application deadline: 2024-03-04