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Client Care Representative

4 months ago

Midland, Canada Hear Well Be Well Full time

**Want to change people's lives?**

**We are currently recruiting for**:
Client Care Representative for **Midland**, ON

If you’re a caring yet driven person, with solid experience and a passion for sales and marketing, enjoy working with seniors, and want to be part of a vibrant growing organization, this may be the opportunity for you.

As a Client Relationship Representative at Hear Well Be Well, you’ll experience:

- A compensation structure that includes salary, commission, team bonuses, and group benefits. (Commission can range from 5% - 50% or more of base salary). Strong efforts result in higher compensation.
- Ongoing professional development training
- Benefits include a drug plan, vision, dental, counselling, and more
- A culture of caring for everyone, staff as well as clients
- Field Managers who are caring, supportive, and fun
- Team building FUN days, 2-3 company meetings to get to know others, 1-2 dinners/to socialize together with your peers
- Monday to Friday 9:00a.m to 5:00p.m with Summer Hours closing on Fridays at 2:30p.m starting July 1st to Labour Day weekend.

In our annual employee surveys, 95% say they’d refer a friend or family member to work at Hear Well Be Well.

**Are you**:

- A people person, likely extroverted, who enjoys meeting new people and not afraid to strike up a conversation?
- Results-oriented?
- Enjoys calling people on the phone to help them move forward with their hearing health?
- Experienced in consultative sales skills when dealing with clients and happy when selling?
- Competent and who enjoys administrative work?
- High in emotional intelligence: compassionate, empathic, open to feedback, and creates win/win conversations?
- An independent self-starter?
- Able to use good judgment and possess the maturity to know what’s the right thing to do?
- Motivated to learn and develop your career?
- Self-aware and seeks further development personally and professionally?
- Excited to work in a team environment of like-minded people?
- Willing and able to be the personification of our Value Statement: _Trustworthy. Compassionate. Innovative_.?

Qualifications and experience/skills required:

- High school graduate required
- Post-secondary education preferred
- Excellent phone skills
- **Demonstrated 3 years sales/marketing and client service experience required**:

- **Minimum 2 years administrative experience** with strong independence, organizational and prioritizing skills with a high proficiency in Microsoft office software and working knowledge of accounting software required
- Experience working with seniors preferred

Key responsibilities for the Client Relationship Representatives:
Consultative Sales:

- Work with the Hearing Specialist to help uncover the needs and desires of the prospective client
- Be seen as a Hearing Advisor for our prospective clients by demonstrating knowledge of hearing loss and solutions while being very inquisitive and empathetic to the prospect’s hearing health
- Helps prospect realize they should get a hearing test (if you suspect a hearing loss)
- Help the prospect come to terms with getting help for their hearing loss
- Help overcome any objections the prospect has

Client and prospect relations**:Greet clients and ensure they feel important and well cared for**
- **Engage with clients and book the appropriate client appointmentsHelp clients come to terms with their hearing loss and hearing needs and encourage them to take action**
- Proactive and consistently follow-up with all prospective clients to help them with their questions and decisions to move forward
- Proactively ask for referrals with our happy clients and prospects

Hearing aid maintenance:

- Cleaning and minor repairs

Administration:

- Manage the office’s needs
- Complete all transactions from client appointments to ordering and receiving payment for all products
- Prepare documents for government, clients, and professionals
- Support other associates as necessary which could mean travelling to a sister office

**Company background**:
For over 36 years, we’ve conducted comprehensive hearing tests and sold hearing aids to support better hearing and well-being. Our stellar reputation is based on all staff being highly caring and empathic to our clientele and providing exceptional client service. Client satisfaction scores exceed 98% and 100% of our surveyed clients say they’d refer a friend or family member.

**Job Types**: Full-time, Permanent

**Salary**: From $39,000.00 per year

**Benefits**:

- Company events
- Employee assistance program
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2021-08-19