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Account Manager, Grocery Operations
4 months ago
Location Address:
100 Queens Quay East, 9th Floor, Toronto
Number of Openings:
1
Pay
$64,745.00 - $113,090.00
Job Posting Description:
This role is Hybrid #LI-Hybrid
Secondment/Contract Duration: Up to 10 Months
Do you want to be a part of an exciting and growing wholesale business channel for the LCBO? In this role you are responsible for establishing, evolving, and maintaining productive business relationships with new convenience and grocery customers to ensure they receive ongoing value from the LCBO. Reporting to the Senior Manager, Customer Accounts & Vendor Relationships you support the customer’s strategic direction to meet their business goals and objectives.
If you love building relationships and collaborating with external partners, then this is the role for you
About the Role- Represent the LCBO as the primary contact to this very important and growing customer base for all needs and inquiries allowing for frictionless interaction with the LCBO.- Develop and evolve commercial relationships establishing the LCBO as a valuable vendor partner with convenience and grocery retailers in meeting their goals and sales objectives.- Exercise judgment and make decisions on behalf of the LCBO which address customer needs and take in to account impacts on LCBO operations, the province’s regulatory framework and established policies and procedures.- Collaborate with internal departments to develop workable solutions in support of the customer’s strategic direction, operational challenges, and business planning.- Advocate for the customer by championing concerns and proactively communicating to support a continuous service improvement culture.- Facilitate regular meetings and touchpoints with customers focused on their needs and objectives to evolve and grow the business.- Train, support, and mentor other Account Managers in developing and maintaining foundational, positive business relationships with customer base.
About You- Degree or diploma in Business Management/Administration and/or Supply Chain Management or related field- 2-3 years experience leading customer accounts and proven track record of building productive business/commercial relationships.- Experience in the convenience and/or grocery retail industry.- Ability to build positive partnerships with internal and external partners, set and manage priorities, and meet deadlines, all within a multi-tasking environment.- Effective communication (verbal and written), sound problem solving abilities and have a customer-focused attitude.- Demonstrated technical competence with MS Office - Word, PowerPoint, Excel, Outlook, and other systems and office automation equipment.
Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.
There is a world of opportunities at the LCBO
Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.
Work Hours:
36.25
Union / Non-Union:
Non-Union
Job Posting End Date:
May 28, 2024
The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
