Contract - Assessment & Treatment Case Manager

5 months ago

Toronto, Canada Greenshield Holdings Full time

**WHO WE ARE**

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

GreenShield Health is on a mission to improve your mental health at home, at work and beyond. We offer accessible, affordable and effective digital mental health solutions for individuals and organizations that care. With secure virtual counselling, personalized therapist matching services and digital-first employee wellness programs, we’re helping over a million people start feeling better without the wait.

Want to help people get the support they need when they actually need it? You’re in the right place.

**Please note that being legally authorized to work in Canada and being able to commute to one of our offices are requirements for this role**

**Our Mission**

Inkblot is on a mission to improve your mental health at home, at work and beyond. We offer accessible, affordable and effective mental health solutions for individuals and organizations that care. With secure virtual and in-person counseling, personalized therapist matching services and digital-first employee wellness programs, we’re helping over a million people start feeling better without the wait. Backed by Green Shield Canada, Inkblot is Canada’s fastest growing mental health service provider providing EFAP, iCBT, specialized clinical services and Health advisory.

Our commitment to social impact is at the core of what we do, creating significant measurable social impact by improving the health and wellbeing of people in the communities where we live and work.

Want to help people get the support they need when they actually need it? You’re in the right place.

**Life at Inkblot**:
Inkblot makes staying healthy at work and at home easier through the power of great people. Inkies are creative, supportive and passionate about what they do. We work in an engaging and collaborative virtual team environment - one that’s fast-paced, purpose-driven and inclusive.

As an Inkie, you’ll have access to growth opportunities, resources and mentorship to reach your personal career goals. You’ll also have unlimited vacation, benefits that cover more than just teeth cleanings (affordable therapy, anyone?) and a schedule that takes life’s surprises into account. See details on our commitment to your health below.

**The Assessment & Treatment Case Manager (ATCM) **will be responsible for improving the customer experience with Substance Use /WorkHealth Assessments and Post Assessment Treatment Services. The ATCM will assist and monitor the clients compliance with, and fulfilment of, coordinating and attending assessments appointments as well as the fulfilment of recommendations as outlined in the assessment report. This position is also responsible for providing administrative support to the Clinical Managers as well as other key stakeholders.
- Facilitate set up of Clinical Services, including bridge counselling, assessments and post assessment services
- Facilitate referrals to in-patient, outpatient treatment
- Monitor counselling attendance & progress toward completing assessment recommendations. Updates are to be provided on a monthly or bi-weekly/weekly basis depending on customer need
- Gather session updates, track cancelled/attended No show to appointments
- Prepare Reports Clinical Managers Review
- Provide regular updates to the customer contact. This might include meeting with the Clinical Manager to discuss, in-depth, the individual cases and their progress as well as providing written documentation of the case status
- Work closely with Clinical Managers to ensure all cases are being managed efficiently and effectively and any crucial update information is passed on
- Update summary document when meeting requests are completed

**Experience**:

- Bachelor's Degree - in Social Work, Social Sciences or Psychology
- 3-5 years experience in case oversight and or/training in the mental health field Experience/training in substance use disorders is an asset.
- This position is an 18 months contract.

**Skills & Abilities**:

- Excellent verbal and written communication skills in French and Englis

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