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Clinical Coordinator
4 months ago
The Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician. The CC assists patients by organizing and scheduling services offered by the patient support program, while always ensuring a high quality of customer service. It's also great opportunity to support a pharmaceutical client.
Accountabilities
- Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP);
- Identify possible Adverse Events (AEs) within data files;
- Prepare an AE Report corresponding to every identified AE;
- Review quality of report with great attention to detail and submit the AE reports to local DS&E;
- Reconcile case number provided by DS&E;
- Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP;
- Continuously ensure compliance with Global and local procedures, national and international regulations, standards and guidelines for all pharmacovigilance of products;
- Support ongoing projects within Health Management team;
- Fulfil other duties as required.
Competencies:
- Ability to work in cross-functional team;
- Computer skills (Word/Excel);
- Build and maintain strong relationships with a variety of customers (patients, HCPs, caregivers);
- Ability to respond diplomatically and professional to internal/external clients;
- Discretion, maturity, flexibility and sound judgement;
- Ability to manage deadlines;
- Flexibility;
- Strong communication skills, both oral and written.
Qualifications:
- College degree or equivalent;
- Bilingualism (English and French) is a strong **asset**
- Minimum of 1-2 years of call center experience;
- Minimum 1 year of PSP or relevant experience.
Working Conditions and / or Job Requirements:
- Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions;
- Ability to lift and carry items weighing up to 30 pounds;
- Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen;
- Must be able to travel up to 10% of time, including weekend or overnight, and to work extended hours to support operations requirements.
