Quality Improvement Practice Lead

3 weeks ago

Calgary, Canada Alexandra Comm Hlth Ctr Full time

**Job Overview**:Reporting to the Director, Mental Health, Addictions & Professional Practice the Quality Improvement (QI) Practice Lead will lead practice facilitation and quality improvement initiatives. This role will collaborate with team leads and their teams to leverage best practices, optimize processes, identify variances, ensure compliance with program standards, and support continuous quality improvement opportunities. The QI Practice Lead will be a systems thinker who is familiar with the tenants of the Patient’s Medical Home (PMH) and will strive to achieve them within a Community Health Centre Model of care delivery. This is a permanent, full-time position.

**Key Responsibilities**:

- Contribute to quality improvement strategies to improve patient outcomes and uphold program standards
- Engage with cross-functional teams to evaluate and optimize clinic processes and flow.
- Identify bottlenecks and inefficiencies and formulate improvement initiatives using reliable quality improvement methodologies.
- Engage proactively with project teams and clinical programs, contributing to process development, implementation, and refinement.
- Partner with clinics to successfully integrate team-based care.
- Collaborate with the Program Managers, and the Evaluation & Impact team to support program evaluation and to foster data-led leadership. Support team and program leads with analyzing and interpreting program-specific data to identify improvement areas and track outcomes
- Assess and Utilize data analysis (quality metrics, PREMs, PROMs) to:

- Assess and enhance patient care.
- Monitor and evaluate improvement efforts, recommending adjustments as needed.
- Create comprehensive reports and visual presentations to convey finding and program improvements.
- Present QI outcomes at internal and external meetings.
- Implement training to meet quality standards once identified.
- Actively contribute to program planning, evaluation, and performance tracking.
- Support compliance with program standards, guidelines, and regulatory mandates and accreditation standards.
- Stay updated on industry-leading practices and evidence-based guidelines.
- Possess expertise in electronic medical record management.
- Perform other duties as assigned.

**Qualifications and Experience**:

- Undergraduate degree in relevant health, medical or social science discipline
- Master’s degree preferred
- Demonstrated competence in leading quality improvement projects and programs
- Green Belt Certification, LEAN or equivalent training and experience
- PROSCI Change Management Certification preferred
- Demonstrated leadership skills and the ability to work effectively with people
- Ability to build a positive team and work culture
- Experience with Electronic Medical Records an asset
- Comfortable working with large sets of data, performing analysis and sharing results
- A satisfactory vulnerable sector criminal record clearance is required
- Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action

**Work Environment and Hours**:

- 1.0 FTE (37.5 hrs/wk)
- Standard hours: 8:30 am - 4:30 pm, Monday-Friday; some flexibility in schedule is available
- Primarily works out of The Alex Community Health Centre: 2840-2 Ave SE, Calgary.
- Extended periods of sitting, with some standing and/or walking (sometimes up/down stairwells)

**Benefits**:
Some of the great benefits The Alex has to offer include:

- 4-weeks’ vacation
- Medical and Dental Coverage
- Health / Wellness Spending Accounts
- RRSP and/or Student Loan Repayment Program (up to 5% match)
- Personal Days
- Floating Holiday
- Sick/Wellness Days
- Employee Family Assistance Plan (EFAP)
- Professional Development

**About The Alex**: The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.

**How to apply**:
If you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Jobs at The Alex | The Alex.

The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.
- The term “racialized” is used here instead of the more outdated and inaccurate terms “racial minority, “visible minority”, “person of

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