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Alarm Monitoring Agent

4 months ago

Greater Sudbury, Canada Northern911 Full time

Northern911 is seeking individuals to fill both Full and Part time positions in the role of Alarm Monitoring Agent. You will be responsible for handling high quality, customized services in the area of Alarm Monitoring according to company policy and procedures.

The Alarm Monitoring Agent is responsible for responding to residential and/or business alarm signals received by dispatching the appropriate emergency agencies and contacting the appropriate responding parties. All information must be accurate and comply with client instructions, training and station policy and procedures. Our customers are our most important asset, you must maintain the utmost in professionalism, customer service and courtesy towards callers, clients, potential clients, supervisors and co-workers.

Our work environment is extremely rewarding.

**Job Requirements**
- Ability to work rotating shifts 24/7/365
- Fluent verbal and written skills in English and Bilingualism an asset
- Above average ability to do more than one thing at a time (multi-tasking abilities)
- Respond to commercial and residential alarm signals received on the computer
- Create appropriate documentation
- Maintain confidentiality of private information
- Provide assistance to co-workers when needed
- Ability to type above 30 words per minute
- Criminal record check required upon hiring
- Meet spelling, grammar and comprehension requirements from employment test
- Proficient use of computers and telephones
- Previous experience in a call center or customer service is an asset
- Handle stressful and emotionally charged situations
- Ability to retain emotional control, honesty and productivity
- Work independently in a team environment
- Must have reliable transportation to meet shift requirements

**Salary for both Full Time and Part Time as outlined in the collective agreement**
- Your starting wage will be $18.50/hour with opportunity for extra training and wages
- Language premium offered for French and Spanish
- Premiums include and extra $1.00 per hour when scheduled graveyard.

**Why Northern 911?**
- Fully paid training
- Health Benefits Plan (Full Time Only)
- Matched Pension Plan (Full Time Only)
- Continuing Education Funding
- Free Parking
- Free Voice Mail Account
- Employee Incentive Program (s)
- Great company culture
- And much, much more

**Job Types**: Part Time / Full-time

**Salary**: $18.50 /hour with opportunity for growth and training within the department.

COVID-19 precaution(s):

- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place

**Job Types**: Full-time, Part-time, Permanent

Schedule:

- 8 hour shift

**Education**:

- Secondary School (required)

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $18.50 per hour

**Benefits**:

- Dental care
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- SUDBURY, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person