Mercedes Benz Service Advisor

6 months ago


Calgary, Canada Mercedes-Benz Country Hills Full time

Mercedes Benz Country Hills is seeking a Service Advisor with luxury brand experience.

As a Service Advisor, you are the professional “manager” of the entire customer-oriented service process. You set the standards for customer support. You see every contact with customers as a professional challenge and feel responsible for satisfying the customer’s needs and resolving their concerns.

**We genuinely care about our employees and look after them**

Comprehensive Benefit program from day one

RRSP Match Program

Health Care Spending Account

Promote from within with great incentives for career advancement

Employee discounts for you and your family

**Responsibilities**:

- Greeting the customer, taking over the vehicle and checking the quality and accuracy of the customer and vehicle data (VIN, mileage, instrument cluster messages)
- Defining the scope of repair with the customer
- Defining and explaining the estimated time and costs to be expected
- Reminding the customer of any open work or work recommended during the last visit
- Monitoring the maintenance or repair process to ensure customer promise times are met
- Communicating to the customer any additional work that may be required as identified by the technician
- Preparing for customer consultation and coordinating vehicle handover with the customer
- Explaining the performed work and invoice to the customer
- Explaining the necessity / advantages of any additional recommended services and / or repairs
- Ensuring the customer’s vehicle is in order, conveniently parked and properly cleaned

**Background & Skills**:

- Luxury brand experience is a definite asset
- ADP / CDK experience is a valuable asset
- Minimum 1 Year Experience Service Advising
- Maintain the highest level of customer satisfaction
- Honesty & reliability towards the customer, and adhering to agreements
- Ability to complete tasks independently and responsibly
- Ability to remain polite to customers, even in conflict situations

**McManes Automotive is an equal opportunity employer and an inclusive, accessible workplace.


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