Customer Service and Order Processing Specialist
3 months ago
**Company Overview**: Cheviot Products is a leader in providing high-quality bathroom fixtures, including bathtubs, sinks, and faucets. We are dedicated to merging traditional and contemporary styles with European standards of artistry and luxury.
**Responsibilities**:
- Process orders and returns into internal software (Spire).
- Manage the list of back-ordered products and estimate arrivals.
- Communicate order discrepancies and updates to customers and sales reps.
- Enter tracking information into online customer portals.
- Coordinate custom painting of bathtubs with third-party painters.
- Respond to support tickets and update information in customer portals (Wayfair Partners Home, Amazon Vendor Central, etc.).
- Provide basic technical support (training provided; no plumbing experience required).
- Assist with showroom walk-ins.
- Enter shipping information into FedEx and with local couriers.
- Process weekly freight shipments from the location and handle custom paperwork.
**Qualifications**:
- Strong communication and interpersonal skills.
- Strong Desire to offer excellent customer service.
- Ability to manage multiple tasks efficiently.
- Proficiency in using order processing software and customer portals.
- Detail-oriented with excellent organizational skills.
- Ability to work independently and as part of a team.
Pay: $44,000.00-$46,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
Work Location: In person
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