Associate, Volunteer Engagement

5 months ago

Edmonton, Canada United Way of the Alberta Capital Region Full time

This permanent, full-time role supports United Way’s diverse network of over 2,700 volunteers through the administration of tasks and processes that provide resources, tools, and best practices to engage and best utilize the skills and time of our customers. This role is focused behind the scenes to ensure an elevated volunteer experience and valuable support through the entire volunteer lifecycle as we strive to provide meaningful engagement opportunities to our customers. This also includes responsibilities supporting our Cabinet groups, particularly with engagement activities, communications, administrative support, and meetings. This systems-driven, highly collaborative role is dedicated to supporting the delivery of exceptional experiences for our volunteers, ensuring they feel valued, understand their impact, and are connected to their social purpose. This position reports to the Program Manager, Volunteer Engagement.
- The Day to Day:_
- Collaborates with internal staff on volunteer management administration in support of consistent and elevated customer experiences.
- Supports the customer journey and volunteer engagement lifecycle for all existing and new volunteer opportunities with our time and talent volunteers.
- Works with staff in the development of new episodic and ongoing volunteer opportunities, including supporting recruitment strategies and efforts.
- Works with staff partners to review various volunteer roles annually to understand and capture the processes and practices used by a variety of teams across the organization.
- Supports Affinity Groups and Volunteer Engagement (AGAVE) team with administrative requirements such as day-of event support, volunteer recruitment & processing, attendance tracking, and communications preparations.
- Coordinates and delivers elements of the volunteer recognition strategy and org-wide volunteer appreciation efforts.
- Uses CRM and Volunteer Management System (VMS) in support volunteer opportunities across the organization - creating jobs, shifts, forms, and schedules for volunteers to sign up and to track volunteer engagement through volunteer hours.
- Ensures volunteers exist in the database systems, support staff in VMS use, and keep all volunteer information and opportunities up to date. Work with CRM/VMS engagement tools to track volunteer management processes and support all tasks involved in volunteer engagement lifecycle.
- Maintains volunteer administration files such as role profiles, terms of reference, policies, schedules, marketing/recruitment collateral, guides, handbooks, operations/procedures, volunteer agreement forms, tracking systems/spreadsheets, etc.
- Handles all customer communications and responses through the volunteer engagement inbox which includes inquiries from the United Way Website, responses to recruitment postings/open opportunities, administrative questions/concerns for new or prospective volunteers, scheduling prospect meetings/interviews, etc.
- Supports Cabinet engagement through on-going administrative functions including managing Cabinet meeting calendars, set up and support of in-person and virtual all Cabinet meetings, maintenance and troubleshooting for Cabinet Portal (SharePoint site), writing/preparing broader Cabinet communications, coordinating and information sharing with Staff Partners, events support, and supporting Volunteer Engagement team with Cabinet plans and activities, files management, and meeting minutes.
- Supports org-wide volunteer data management and collection practices by working with staff across various volunteer segments and roles to effectively collect data related to volunteers including contact information, roles/participation, volunteer hours, forms/waivers, and survey data.
- Supports Affinity Groups and Volunteer Engagement (AGAVE) team with administrative requirements such as day-of event support, volunteer recruitment & processing, attendance tracking, and communications preparations for event-based activities.

**About you**:
You have a post-secondary degree or diploma in Business, Social Sciences or related field, and a minimum of two (2) to three (3) years of related experience, providing exceptional customer service and administrative support. A combination of education and experience will be considered.

A valid driver’s license and vehicle are required as travel will be involved within Edmonton and surrounding area and you have flexibility to work some evenings and weekends depending on the events and meetings that are going on.

You align with and integrate our core values throughout all organizational and business practices, and you consistently act with personal, professional, and behavioural integrity.

You see yourself in our Values.
We value and operate with a commitment to:

- Creating solutions._
C_ontinuous learning._
- Being courageous in our work._
- Capturing our customers’ hearts and minds._
- Being insights driven and utilizing real data._

**Why work

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