Service Assistant

5 months ago


North Vancouver, Canada Papertech Inc. Full time

Papertech Inc. is the leading vision technology vendor for paper and tissue production worldwide. Papertech, with Head Office in Vancouver - Canada is a subsidiary of the IBS Paper Performance Group, an international leader in the custom design and fabrication of paper machine components, with plants across the United States, Canada, and worldwide. Recent demand has created an important opening for a qualified individual home-based in Greater Vancouver, British Columbia.

**Position Overview**:
Papertech is seeking a dynamic Part-Time Service Assistant to enhance our North Vancouver team. This role requires 20 hours per week, distributed over five days (four hours per day, Monday to Friday). This position offers a unique opportunity to support our Service Department in delivering exceptional service to our customers.

**Responsibilities**:

- Manage sick time and training schedules
- Maintain technicians' schedules
- Coordinate with hotels, rental car agencies, and flight agents
- Organize contracts and reports
- Assist in expense approvals
- Maintain close communication with technicians
- Support recruitment efforts
- Facilitate seamless onboarding and offboarding processes for service team members
- Oversee tools and assets management
- Assist with insurance requirements, including coordinating insurance coverage for technicians and processing insurance claims as necessary.
- Assist in administrative tasks within the service department as needed

**Requirements**:

- Exceptional organizational skills and attention to detail
- Proficiency in Microsoft Office suite, particularly Outlook
- Eagerness to learn and adapt in a fast-paced environment
- Previous experience in administrative assistance is advantageous
- Secondary school education
- Business administration degree is preferred
- Great verbal and written communication skills

**Work Environment**:
This role operates on a hybrid model, requiring a minimum of three days per week in person at our North Vancouver office.

**Compensation**:

- Hourly rate: $17.40-$22.00
- Permanent part-time position

**Job Type**: Part-time

Pay: From $17.40 per hour

**Benefits**:

- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in North Vancouver, BC V7M 1A2


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