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Manager, Customer Service

4 months ago

Woodstock, Canada Farm Credit Canada Full time

Closing Date (MM/DD/YYYY):
04/03/2023

Worker Type:
Term (Fixed Term)

Language(s) Required:
English

Term Duration (in months):
24

Leadership skills rewarded:
Take a lead role in a district’s customer service team, with a focus on the relationship management process. You’ll coach and mentor lending support staff on administrative operations, computer systems and reporting.

**What you’ll do**:

- Lead a high-performing customer service team, managing performance and development
- Maintain the district budget and manage daily operations: facilities management, meetings, and event planning
- Work with district leadership team to develop and execute business plan and marketing strategies
- Manage workload priorities, identify employee development requirements, set goals and evaluate performance
- Ensure compliance on audits, arrears and other reports

**What we’re looking for**:

- A decision-maker who confidently manages and implements change
- A leader who builds relationships
- A multi-tasker with an aptitude for budgets and managing reports
- Ability to adapt quickly to changes in a fast-paced environment

**What you’ll need**:

- A bachelor’s degree in administration or business and at least four years of related experience (or equivalent combination of education and experience)
- A proven track record in agricultural or commercial financial services
- An understanding of accounting and legal documentation
- Strong leadership and organizational skills