Customer Experience Representative

4 months ago

Toronto, Canada ONIT ENERGY LTD Full time

**Customer Experience Representative**

(9:00 a.m. - 5:00 p.m.)

**Ontario Wholesale Energy**, the fastest growing energy retailer in Ontario, with an unstoppable team, promotes a culture of excellence, commitment and responsibility to our customers through our employees. We are currently looking for a dedicated and driven Customer Experience Representative to be a part of the OWE family to help continue with our mission.

The **Customer Experience Representative** is responsible for communicating with internal/external clients to answer any inquiries, verify information as well as to retain existing customers. This position will take place in a fast-paced, friendly and team-oriented environment.

If you are a customer-centric, detail-oriented, problem solver with a passion for excellence and consider yourself to be an amazing teammate, **Ontario Wholesale Energy** can provide you with a long-term opportunity for professional and financial growth.

**Main Responsibilities Include**:

- Outbound calls to verify and confirm contract details
- Retain customers through industry knowledge and training
- Convey appropriate information and resolutions with all customers and provide accurate and timely responses to inquiries
- Monitor, respond to, and complete daily reports through careful analysis, forward-thinking, and problem solving

**Job Requirements**:

- A minimum of 3+ years of excellent Customer Service experience
- Experience or interest in the energy industry considered to be a definite asset
- Provide strong oral and verbal communication with customers regarding their general inquiries or contract details in a professional manner
- Demonstrated ability to work independently and collaboratively in a dynamic team setting
- Results and detail oriented skills for efficiently completing daily responsibilities while prioritizing workload and managing multiple tasks
- Superior interpersonal skills with all levels of internal management and staff
- High degree of customer service orientation, demonstrating the ability to diffuse sensitive customer service issues
- Demonstrate a high tolerance for distractions and interruptions and be able to think quickly while providing the optimal solution(s)
- Demonstrate sound judgement and maintain confidentiality
- Demonstrate strong attendance and punctuality

**What We Offer**:

- Competitive base salary & bonuses
- Comprehensive training and certification
- Health Benefits
- Generous paid time off and holidays
- Gorgeous offices in the heart of Toronto and easily accessible by the TTC

**Job Types**: Full-time, Permanent

**Salary**: $45,000 +
- Any information obtained during recruitment will be used for employment purposes only and not for any other purpose._

**Salary**: $45,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Toronto, ON M4W3E2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (required)

Work Location: Hybrid remote in Toronto, ON M4W3E2

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