Current jobs related to IT Helpdesk Analyst - Kitchener - Reis Informatica Inc.
-
Help Desk Analyst
3 months ago
Kitchener, Canada Grand River Hospital Full timeAt Grand River Hospital we are building a world class health care system supporting healthier lives for the communities we serve. We value people above all else and the experiences of our patients and their families, our team members, and our partners are at the very top of our agenda. Through our values of CARE; TRUST AND BE TRUSTWORTHY; COURAGE TO START,...
-
IT Helpdesk Analyst
3 months ago
Kitchener, Canada Reis Informatica Inc. Full timeReis Informatica, a leading Managed Service Provider (MSP), is seeking a highly skilled and motivated Intermediate Help Desk IT Technician to join our team. As the primary point of contact for our client's IT needs, you will play a crucial role in providing exceptional technical support and ensuring client satisfaction. This is an excellent opportunity for...
-
IT Helpdesk Analyst
3 months ago
Kitchener, Canada Reis Informatica Inc. Full timeReis Informatica, a leading Managed Service Provider (MSP), is seeking a highly skilled and motivated Intermediate Help Desk IT Technician to join our team. As the primary point of contact for our client's IT needs, you will play a crucial role in providing exceptional technical support and ensuring client satisfaction. This is an excellent opportunity for...
-
Product Support Analyst
3 days ago
Kitchener, Ontario, Canada D2L Full timeJob SummaryWe are seeking a highly skilled Product Support Analyst to join our team at D2L. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems.Key ResponsibilitiesUtilize electronic...
-
Product Support Analyst
3 days ago
Kitchener, Ontario, Canada D2L Full timeJob SummaryWe are seeking a highly skilled Product Support Analyst to join our team at D2L. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems.Key ResponsibilitiesUtilize electronic...
-
Data Analyst
4 months ago
Kitchener, Canada Agilio IT Consulting Full timeJob Summary: **Duties**: - Collaborate with stakeholders to understand business requirements and objectives - Design and implement database solutions to store and organize large datasets - Develop and maintain data models for analysis and reporting purposes - Perform data cleansing, transformation, and validation to ensure accuracy and consistency - Analyze...
-
Product Support Analyst- 8 Months Contract
3 months ago
Kitchener, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...
-
Product Support Analyst
4 weeks ago
Kitchener, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention,...
-
Product Support Analyst
4 weeks ago
Kitchener, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention,...
-
Kitchener, Ontario, Canada D2L Full timeCompany Overview:D2L is a cloud-based organization dedicated to revolutionizing education and shaping the Future of Work. The traditional methods of teaching and learning are undergoing a significant transformation, and D2L is at the forefront of this pivotal change.Our innovative approaches to education foster a personalized, learner-centric experience,...
-
Kitchener, Ontario, Canada D2L Full timeCompany Overview:D2L is a pioneering cloud organization focused on transforming education and shaping the Future of Work. The educational landscape is undergoing unprecedented changes, and D2L is at the forefront of this significant evolution.Our innovative teaching and learning frameworks foster a personalized, learner-centric approach, enhancing retention,...
-
Kitchener, Ontario, Canada D2L Full timeCompany Overview:D2L is a cloud-based organization dedicated to revolutionizing education and shaping the Future of Work. The traditional approaches to teaching and learning are undergoing a significant transformation, and D2L is at the forefront of this pivotal change.Our innovative models of education provide a personalized, learner-centered experience,...
-
Product Support Analyst- 8 months contract
2 weeks ago
Kitchener, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention,...
-
Product Support Analyst
1 month ago
Kitchener, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.New models of teaching and learning enable a personalized, student-centric experience – and deliverimproved retention,...
-
Product Support Analyst
4 months ago
Kitchener, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.New models of teaching and learning enable a personalized, student-centric experience – and deliverimproved retention,...
-
Product Support Analyst
4 months ago
Kitchener, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.New models of teaching and learning enable a personalized, student-centric experience – and deliverimproved retention,...
-
Kitchener, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved...
-
Bilingual Technical Support Specialist
1 month ago
Kitchener, Ontario, Canada D2L Full timeAbout D2L: D2L is a pioneering cloud-based organization dedicated to transforming education and shaping the Future of Work. The educational landscape is undergoing an unprecedented transformation, and D2L is at the forefront of this significant change. We are committed to creating innovative teaching and learning models that provide a personalized,...
IT Helpdesk Analyst
5 months ago
Reis Informatica, a leading Managed Service Provider (MSP), is seeking a highly skilled and motivated Intermediate Help Desk IT Technician to join our team. As the primary point of contact for our client's IT needs, you will play a crucial role in providing exceptional technical support and ensuring client satisfaction. This is an excellent opportunity for dedicated IT professionals looking to advance their careers in a dynamic and challenging environment.
This position is for our service desk role and is not a work-from-home position, and there is no onsite work with clients.
**Responsibilities**:
- Efficiently triage and prioritize incoming tickets based on severity, impact, and urgency.
- Resolve quick and straightforward technical issues independently, providing step-by-step guidance and instructions to clients.
- Investigate and troubleshoot complex issues related to Windows Server, Office 365, Azure, Active Directory, networking, firewall management, VMware, and other IT infrastructure components.
- Utilize remote access tools to provide remote assistance and resolve technical problems efficiently.
- Escalate tickets to higher-level technicians or external vendors when necessary, ensuring appropriate levels of support are provided.
- Collaborate with team members to share knowledge, troubleshoot challenging issues, and improve overall service delivery.
- Maintain accurate and detailed records of client interactions, actions taken, and resolutions provided in our ticketing system.
- Proactively identify recurring issues and provide recommendations for process improvements and knowledge base articles.
- Stay up-to-date with the latest technologies and industry trends to enhance technical skills and provide cutting-edge solutions to clients.
**Required Skills**:
- Office 365 administration, SharePoint Online, and Microsoft Teams.
- Windows Server environments (2012, 2016, 2019), including Active Directory, DNS, and Group Policy.
- Firewalls - Cisco, Fortinet, Meraki, Sophos, Ubiquiti
- Hyper-V, VMWare
- TCP/IP, DHCP, and DNS.
- Linux, MAC and Windows environments
- Wireless Access Points
- Hardware/Software troubleshooting
- Excellent problem-solving skills with the ability to troubleshoot and resolve technical issues independently.
- Strong customer service orientation, with exceptional communication and interpersonal skills.
- Ability to multitask and prioritize workload effectively in a fast-paced environment.
- Proactive and self-motivated with a strong desire to learn and grow professionally.
- BONUS POINTS FOR: Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate, VMware Certified Professional (VCP), or Cisco Certified Network Associate (CCNA) are a plus.
To apply, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
**Job Types**: Full-time, Permanent
**Benefits**:
- Extended health care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- On call
Ability to commute/relocate:
- Kitchener, ON N2R 1J4: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally allowed to work in Canada? (Canadian Citizen or permanent resident)
**Experience**:
- IT support: 3 years (required)
Licence/Certification:
- CompTIA A+ (preferred)
Work Location: In person
