Personal Support Worker

14 hours ago


Toronto, Canada Street Haven at the Crossroads Full time

**Personal Support Worker**_**2 positions**_**Full Time**_**:*_**1 year Contract and 4 months Contract-(**_*till March 31st 2025**_**)**

**Company Overview**:
**Position Overview**

Reporting to the Director of Housing & Shelter Services and the Director of Training Services, we are seeking a compassionate and dedicated Personal Support Worker to join our team in providing essential care and support services to our clients in downtown Toronto. This role involves working at various client residences and our supportive housing locations, split between Training Services and Housing Services. As a Personal Support Worker, you will play a vital role in enhancing the quality of life for our clients by providing personalized care and support while promoting independence and dignity.

**Key Responsibilities**:
**Organizational**
- Monitors and promotes practices that support one’s own health and safety.
- Comply with Street Haven policies, standards, guidelines and procedures.
- Encourage and support clients to maintain a clean and appropriate apartment, including developing a schedule and support for various needs of clients.
- Perform housekeeping duties like laundry, washing dishes
- Assist with Medication and medication reminders
- Document and record daily care reports, which may include any client interaction (socialization, and companionship) or incident reports.
- Report health and safety concerns to management to ensure all staff work in a safe and supportive environment.
- Must be willing to travel within Toronto.
- Provision of a broad range of community based and housing support services.
- Document property related issues and inform management.
- Provide reports as required.
- Collaborate and work in partnership with case manager and other partners staff in providing support to clients’ ehealth, safety, welfare and independence of clients
- Be on call via cell phone for building staff and clients throughout each shift.

**Support Functions**
- Ensure the fulfillment of individual goals and needs as instructed in the client’s support plans.
- Work safely and report any work safety concerns to management.
- Participate in the orientation of new residents to the building and provide support for old/new clients
- Follow Street Haven policies with respect to infection control and pest control.
- Maintain ongoing support with clients in their housing.
- Assisting with various task as defined by each Client’s assessment of needs
- Maintain a record of client feedback, concerns and report to management.

**Professional Development**
- Set annual performance and professional development goals.
- Participate in regular meeting with Manager and supportive housing workers.
- Attend relevant workshops and other in-service events as approved.
- Participate in agency internal consultations and committees as requested.

**Key Competencies**
- Demonstrate strong verbal and written communication skills, informed by cultural sensitivity. Effectively engage with diverse populations, respecting their backgrounds and experiences.
- The job has physical demands like; Bending or twisting the body, standing for long periods of time, making repetitive motions, Handling material manually, Walking and running using the stairs, Deal with a variety of residents who may be resistive and have responsive behaviours
- Recognize the impact of social determinants of health on marginalized and vulnerable women. Address addiction and mental health issues with empathy and knowledge.
- Exhibit competency in understanding and supporting LGBTQ and Trans communities. Advocate for inclusivity and respect for gender diversity.
- Understand the dynamics of gender-based violence. Provide trauma-informed care and support for survivors.
- Navigate Microsoft Office tools (Word, Outlook) efficiently. Adapt to new databases and software systems as required.
- Experience supporting people who have mental health needs; experience related to supporting persons with schizophrenia an asset.

**Knowledge, Skills and Qualifications**
- Personal Support Worker Certificate or a college diploma in a related field or a combination of education/experience.
- Minimum 2 years’ experience as a Personal Support Worker and/or working directly with clients dealing with substance use and mental health issues.
- Awareness of and sensitivity to the philosophies of supports and services with people who have mental health challenges.
- Effective conflict resolution, crisis intervention and de-escalation skills.
- Excellent communication skills.
- Commitment to excellence in support and services.
- Life Skills Certification an Asset.
- Valid First Aid and CPR Certificate.
- Valid Food Handler’s Certificate.
- You will be required to complete a Vulnerable Sector check

**Where we work**

This role is based in Downtown Toronto and requires working on-site 5 days a week, 40 hours weekly. Occasional evening or weekend work may be required. Some travel to other sites as needed.

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