Workforce Coordinator

6 months ago

Toronto, Canada Encore Global Full time

Position Overview

Responsible for coordinating regional workforce requests across both hotel and branch operations while ensuring a high level of customer service. This position is responsible for coordinating several aspects of regional workforce sharing, scheduling for large events, and a managing regional workforce lists. This individual will strive to enhance the quality of the existing workforce through efficient planning, coordination, and training in an effort to reduce costs, increase labor efficiency, and improve both internal and external customer service. Assist and participate with technical and customer service trainings on an as-needed basis.

Key Job Responsibilities

Workforce Coordination
- Works with both branch and hotel locations to coordinate upcoming workforce needs.
- Proactively engage locations on large labor requests in an effort to increase customer service and lower potential labor costs.
- Assess labor requirements and make recommendations that would reduce the labor broker usage by matching appropriate skills sets with the requirements.
- Work with large properties that have significant labor needs to obtain upcoming event schedules, review labor requirements, and source labor from external regions or brokers as needed.

Customer Service
- Works closely with individual team members to better understand their labor needs and provide support to help them take advantage of regional labor resources.
- Aim to improve the satisfaction and support for regional locations and exceed expectations wherever possible. Implement and maintain professional development guidelines outlined by our corporate teams and ensure service standards are upheld at all times.
- Participate in regular reviews of our labor brokers to ensure that these guidelines are implemented and maintained.

Communication
- Maintain high communication standards, both verbally and in writing, to set, follow through, and meet and exceed expectations.
- Participate in frequent labor calls and meetings between both branch and hotel locations to gather needs and allocate regional labor resources.
- Work with your direct supervisor to assess training needs within the region and contribute to any scheduled trainings through scheduling support, logistics, material prep, and training.

Reporting
- Provide regular feedback to your direct supervisor on areas of opportunity related to labor, trends, and progress throughout the year.
- Assist with assembling detailed reports and contribute to an overall evaluation of the regional labor needs.
- Track and report out on any achieved savings and the status of current projects.

Job Requirements
- 1-2 years of labor management experience
- Strong written and oral communication skills
- Strong analytical skills required, including Excel

Competencies
- Analytical Thinking
- Communication
- Teamwork
- Decision Making
- Exceeds Customer Expectations

Work Environment

Work is performed primarily in an office environment. When traveling, work will be completed in a hotel environment with limited exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

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