Telephone Operator

1 month ago

Red Deer, Canada Select Call Centre Red Deer Full time

_Telephone Operator_

This position is for 2 full time customer service agents. Hours of work may vary and shift work is required. The initial 3 week training period will require you to work between 7am-3pm Monday-Friday.

This is a call centre position where you will provide excellent over-the-phone caller experiences. Providing a first-class caller experience is the hallmark of working for Select Call Centre. We only hire the best at this award winning telephone answering service. To be eligible for consideration you must reside in Red Deer and be within the Red Deer area. Our starting wage is $18.43 hourly plus differentials and bonuses. Other incentives include benefits after 3 months of employment.

Applicants who meet the job requirements will be selected for the interview process. Interviews will be conducted via video conference.

**WHAT MOVES YOU**
- You genuinely love connecting with people and in turn, connecting them with the right solution for their needs.
- You understand that part of being a strong communicator means being a great listener and asking the right questions.
- When it comes to providing a superior customer experience, you're all about exceeding expectations. Not only do you excel at meeting peoples' needs, you're able to anticipate them.
- You thrive while multitasking - you can engage with our callers on the phone while working on a computer.
- You enjoy being a team player and having a work family.

**WHAT YOU'LL DO**
- Handle inbound calls, using proper phone etiquette, professionalism and best practices.
- Ensure calls are handled within established metrics - speed of answer and call quality.
- Assess callers' needs to configure the best solutions, through open ended questions and relevant, engaging conversations.
- Provide outstanding service and relevant solutions to our callers.
- Conduct outbound calls to update and confirm information.
- Maintain a complete knowledge of procedures to ensure accuracy in all communications.

**WHAT YOU'VE DONE**
- You have a high school diploma.
- You have previous customer service experience, preferably in a call centre environment.
- Your ability to communicate clearly and with a smile in your voice is equally matched by your excellent telephone etiquette and professionalism.
- Able to type at least 40 wpm.
- You are available to work a variety of shifts.
- Able to sit for extended periods of time.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Salary**: From $18.43 per hour

**Job Types**: Full-time

Pay: From $18.43 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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