Investment Application Support Analyst

3 months ago

Toronto, Canada OMERS Full time

Why join us?
Are you looking to join a dynamic pension plan that embodies the strong values of its 600,000 members and is an industry leading global investor? If so, we would love to tell you our story.
At OMERS we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto, London, New York, Singapore, Sydney and other major cities across North America and Europe. Our culture is truly one of a kind. We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live with an ever-constant eye to the global investment markets.
Reporting to the Manager, Site Reliability Engineering - Client Technology, the Investment Application Support Analyst is responsible for supporting OMERS Capital Markets and Capital Markets Finance teams and users assuming a wide range of activities and responsibilities ranging from technical aspects of understanding, installing, configuring, maintain and supporting base systems, tools and client-side technology, to specific investment solutions and business processes. The role will be required to build and maintain relationships with external vendors to ensure clients have reliable and highly available working environments and services.
The Investment Application Support Analyst is required to perform in a team-oriented environment and contribute significantly to the goals of the OMERS Capital Markets and Capital Market Finance division by providing consistently high quality services and proactive support. Excellent customer service, interaction and communication skills as well as ability to perform in a high paced, deadline driven environment is a must.
**Responsibility**:
Act as the on-site single point of contact for all client-side technical inquiries for OMERS Capital Markets and Capital Markets Finance Support teams.
Work with internal and external teams to guarantee quality delivery of the related services and data
Perform installations, configurations and provide technical support for all client-side technology, business tools, Service Bureau Applications and solutions
Assume ownership and responsibility for troubleshooting and liaise with relevant parties (OCM and CMF teams and users, external vendors, internal IT teams) to ensure timely resolution for issues ranging from:
Hardware (workstations, communication equipment - Turret, blade workstations, laptops, Smartphones, Projectors)
Off-the-shelf OS, technology and software (Windows, Active Directory, SCCM, MS Office, Adobe)
Investment specific technology solutions (Bloomberg Terminals, Turret phone system)
Business specific client software (Trading Management, Portfolio Management and Execution Management Systems)
Connectivity matters
Develop and maintain strong relationships with clients and external vendors with specific focus around managing OMERS Capital Markets production environment
Actively participate in Corporate BCP/DR planning and execution processes with respect to specific OCM and CMF needs and requirements
Accountable to ensure any new workstation image is in full compliance with all currently used investments tools, utilities and systems
Work with OMERS IT teams, test and manage delivery of MSI and upgrade packages for all technology or investment specific tools to ensure full compatibility and transparent deployment to clients
Contribute to the research, evaluation, selection, testing and implementation of new hardware and Investment Systems technology.
Maintain OMERS Change Management System in timely manner for all change, problem or incident tickets related to OCM Capital Market IT group
Works constantly to broaden knowledge, learn new things and adapts to a dynamic and evolving technical and business investment environment
**PLEASE NOTE**: This role may require some work to be performed outside regular business hours including evenings, nights and weekends for troubleshooting and implementation purposes.
We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires the team to come in to the office 5 days per week.
**To succeed in this role**:
University or College degree, Computer Science, Information Technology, Engineering or Mathematics is a plus, other programs will be considered
3-5 years of experience providing support to high-demand users in a fast-paced environment
Familiarity with investments industry terminology, base understanding of capital markets and trading floor technology is a strong plus
Strong knowledge of Windows and Microsoft Office products
Working knowledge and understanding of various network architecture components (i.e. TCPIP, Windows Domains and Active Directory concepts, DNS servers, switches, routers, print servers, etc.)
Analytical and problem-

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