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Part-time Customer Service Representative
4 months ago
Customer Service interactions, processing cash transactions, stocking shelves, keeping a clean store image, following all bylaws, procedures and cleaning protocols and any other duties directed by the Front Store Manager.
**Must be available to work Monday to Friday and weekends.**
**KEY RESPONSIBILITIES**:
- **CUSTOMER SERVICE**_
- Offer friendly, efficient, and courteous customer service during each customer transaction, ensuring superior customer service at all times
- Use proactive customer service skills to promptly assist customers to locate merchandise and answer customers’ inquiries accordingly
- Respond to internal and external telephone inquiries by adhering to Roulston’s telephone etiquette
- Maintain a neat and organized customer service and checkout area
- Accurately account for cash, coupons and credit receipts and lottery
- Answer inquiries regarding location of products, refunds, promotions etc.
- Present proper image to the public (appearance, uniform, name tag)
- Assist customers with photocopier and fax machines, as necessary
- Respond to any customer feedback with tact, professionalism, and efficiency; a satisfied customer is the main goal
- Upsell items during promotions, as required by the Upper Management team
- Complete any other duties asked of you by your Front Store Manager or designated supervisor
- **INVENTORY & MERCHANDISING**_
- Gather information on customers' reactions to products and advise the Front Store Manager
- Locate and ship merchandise for store-to-store transfers if required
- Put stock away in an organized manner to maintain over stock efficiency and operation
- Clean shelves, fixtures, counters, and windows, maintaining the best image for our customers
- Attend staff meetings as required
- **KEY COMPETENCIES**_
- Superior oral communication skills: ability to interact and build rapport with customers and business partners
- Excellent customer service and people skills; always modelling exceptional customer service
- Strong organizational skills: ability to work productively in a fast-paced environment
- Well organized; detail oriented and ability to record keep and verify documentation
- Excellent telephone manner
- Able to lift and move stock and unload trucks when needed
- Ability to be open to a flexible schedule
**Job Types**: Part-time, Permanent
**Salary**: $16.55 per hour
Expected hours: 20 - 34 per week
**Benefits**:
- Company pension
- Employee assistance program
- Store discount
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- Holidays
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Overtime pay
Work Location: In person
Expected start date: 2024-04-22
