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Disability Claims Analyst, Group Insurance
4 months ago
**Job Summary**
**What is the opportunity?**
R_emote work available in the following provinces: Ontario, New Brunswick, Nova Scotia and Alberta._
**What will you do?**
- Adjudicate claims utilizing a multidisciplinary claim management model to; ensure objective, fair and thorough claim adjudication, comply with practices and procedures and regulatory requirements, provide the highest level of customer service and manage reputational risk and, develop and implement claims management and return to work strategies on assigned caseloads where warranted
- Manage a large caseload of disability claims
- Professionally communicate outcomes to our clients
- Given the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentiality
- Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close
**What will you need to succeed?**
Must-have
- Post-secondary education
- Requires fluency in English both **oral and written** to serve our clients
- Experience in effectively managing complex claims
- Strong analytical and decision making skills and the ability to multitask and balance multiple goals and priorities
- Excellent oral and written communication skills
- Demonstrated ability to effectively deal with customers in a manner that is professional with a high degree of customer service
- Ability to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem-solving skills & must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)
Nice-to-have
- Ability to effectively manage change
- Proven disability claims experience, ideally in Group Disability Claims
**What's in it for you?**
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity
- RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager_.
LI-Remote
LI-Hybrid
**Job Skills**
Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations
**Additional Job Details**
**Address**:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
**City**:
MISSISSAUGA
**Country**:
Canada
**Work hours/week**:
37.5
**Employment Type**:
Full time
**Platform**:
INSURANCE
**Job Type**:
Regular
**Pay Type**:
Salaried
**Posted Date**:
2024-02-14
**Application Deadline**:
2024-04-01
**I**nclusion** and Equal Opportunity Employment**
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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