Customer Service Attendant

4 months ago

Prince Albert, Canada Snowbird Aviation Services Full time

**Customer Service Attendant**

**Prince Albert, SK**

**Full Time / Permanent**

Job Purpose

Snowbird Aviation Services is Saskatchewan's largest full-service aviation ground support company. Devoted to being an employer of choice, Snowbird Aviation Services offers rewarding careers for self-motivated team players. Based in Prince Albert here is your opportunity to work in the fascinating aviation industry for a dynamic company that exceeds customers' expectations, strives for operational excellence, and has a strong employee culture. The Customer Service Attendant is responsible for providing superior customer service and maintaining positive customer relationships while performing check-in duties. This position backs up ground service attendants and may also assist in providing ground service duties when required.

Primary Responsibilities
- Ensure that passengers travelling are deemed "fit to fly" in accordance with the regulations.
- Assist passengers to enplane, deplane and with their baggage.
- Track lost luggage to and from all bases and mine sites.
- Monitor radio and communicate as required.
- Where required at a base:

- Accept and handle cargo according to respective customers' cargo screening programs.
- Inquire with passengers about dangerous goods in baggage and cargo.
- Process and/or track all baggage and freight requirements.

General Responsibilities
- Develop and maintain knowledge of the company's vision, mission, and values.
- Customers service attendants will be cross-trained with ground service attendants, detailers, and cargo agents, where applicable, to provide those duties/coverage when necessary.
- Safety responsibilities as outlined in the Safety Management System (SMS) manual.

**Qualifications**:
Typically, the knowledge and skills required for this position include a high school diploma, with one to two years' progressive customer service experience. Previous work experience or training in aviation is considered an asset. A combination of education and experience may be considered.

Skills, knowledge, and abilities include:

- Demonstrated experience in serving a diverse and complex customer base.
- Professional judgement and well-defined conflict resolution skills in handling sensitive situations with tact, diplomacy, and high ethical standards.
- Able and willing to work on modified schedules, including early mornings, late nights, and holidays.
- Ability to obtain and maintain a Provincial driver's license, Restricted Area Identification Card (RAIC) and an Airside Vehicle Operators Permit (AVOP) where required at a base.
- Complete WHIMS and Dangerous Goods Awareness Training.

Equipment Used
- Baggage handling equipment
- Radio base unit

Typical Physical and Cognitive Demands
- Required to be on call for evening and weekend shifts and may be required to respond to callouts as required.
- Able to work long and sometimes irregular hours under different weather conditions.
- Ability to lift 50 pounds.
- Ground and/or air travel required.

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaty 6 (Saskatoon, Prince Albert, La Ronge), Treaty 8 (Black Lake, Fond du Lac, Stony Rapids, Uranium City), and Treaty 10 (Lac la Ronge, Hatchet Lake, Wollaston Lake, Buffalo Narrows), as well as other on-Treaty First Nations and Metis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected and together we are inspiring Indigenization at the heart of Rise Air.

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