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Membership & Sales Service Staff

4 months ago

Halifax, Canada YMCA of Greater HalifaxDartmouth Full time

**Title**: Membership & Sales Service Staff

**Reports to**:Membership Manager

**Position Status**:Full Time

**Salary**: $15.00

**Start Date**: ASAP

**Location**: YMCA of Greater Halifax/Dartmouth/Halifax, John w. Lindsay

The YMCA is a place where everyone belongs, we are committed to providing equal opportunities for all, in a welcoming space that is both nurturing and fun - a community of shared responsibilities, where children and families can thrive.

There are lots of places to work, but few opportunities to do work that really matters, and the Y is one of those rare places. When you join our team, you don’t just get a job - you’ll embark on an exciting path of career development. You will be part of a team that provides children, youth, and adults of all ages reach feel a sense of belonging to their community.

**The Opportunity**

As Membership & Sales Service Staff you play an integral role in ensuring programming excellence through provision of a positive, inclusive, and meaningful Y experience that enhances participant achievement of a healthy lifestyle and healthy communities. Reporting to the Membership Manager, this role is integral to ensure the first point of contact is positive and welcoming for visitors, clients, and program participants.

**Responsibilities include**:

- Provide sales services as well as assisting our membership team with our targeted membership goals
- Ensure compliance with all safety requirements, industry standards, staff certification and Child Protection processes in support of provision of safe environment for all participants, visitors, staff, and volunteers. Ensure that all member files are organized, maintained, and protected in keeping with Association confidentiality and record retention processes.
- Foster a collaborative, inclusive atmosphere in internal/external dealings and communications in support of program delivery. Respond to questions, requests for information, and support issue resolution in a timely, meaningful fashion. Provide support to Association program areas by actively sourcing** **opportunities to** **promote and engage members, as well as to assist with special events or activities to profile our Y mandate, values, and offerings.
- Other duties as assigned.

**Qualifications and Skills**
- 1-2 years' experience in Customer Service, Hospitality, Member Relations and/or Sales
- Strong customer service/sales skills, with demonstrated ability to build relationships and establish rapport with clients
- Experience using Class System and multi-line phone system an asset
- Experience generating internal and external leads
- Bilingual in French, Arabic, etc. is an asset
- Excellent verbal, written communication, and presentation skills
- Self-motivated, with strong attention to detail
- Experience in fundraising or non-profit sector is an asset
- Strong organizational and time management skills
- Intermediate proficiency in Microsoft Office Suite

**We Offer**
- Participation in Comprehensive Group Benefits and Pension Program
- Strong Work Life Balance Programs (i.e. Paid Personal and Vacation Days)
- Individual & Family YMCA Membership options
- Access to discounted childcare/program

**We look forward to hearing from you**
- The YMCA of Greater Halifax/Dartmouth is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify._