Surveillance Shift Manager
5 months ago
Great Blue Heron Casino & Hotel/Casino Ajax are seeking a Full-time Surveillance Shift Manager
Under the direction of the Manager, Surveillance, this position is responsible for overseeing surveillance operations at the site level on a shift basis. Ensures adherence to all policies and procedures, motivates and leads by example and assists in providing a learning environment while establishing and contributing to a safe and welcoming work environment for all employees. Provides input on performance evaluations. Assists with the implementation all new surveillance operations initiatives.
Provides leadership and direction to the surveillance operation at the site level on a shift basis; provides input for employee performance objectives and evaluations
Assists with the implementation of surveillance operation strategic plans
Schedules and supervises employees; verifies timesheets; assigns shift work assignments
Monitors, documents and reports violations, large cash and cash equivalent transactions, excluded and self-excluded guests, and unauthorized access
Maintains logs; updates records; stores records securely for evidence purposes
Monitors, documents and reports on the condition of surveillance facilities and equipment; maintains a preventative maintenance schedule
Dispatches security as required
Reviews special investigation results or requests as directed; provides reporting
Liaises and communicates effectively with all appropriate operational departments
Develops and cultivates strong working relationships with all stakeholders: guests, ownership and employees
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Successful applicants will demonstrate the following qualifications:
Post Secondary education in criminology or suitable combination of education and experience an asset
Responsible beverage service certification where required
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Computer literacy in MS Office
Minimum 5 years of surveillance and/or security experience; minimum 2 years supervisory experience; gaming experience preferred
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