Administrator/receptionist

1 month ago


Langley, Canada West Coast Swim School ( private swim lessons) Full time

**Job Title**: Administrator/Receptionist
**Location**: Remote (may be required to work in the office 1-2 times per week)
**Positions Available**: 2

**Company Overview**:
At Inspired Swim, we believe swimming is more than just a physical skill—it's a transformative experience that positively impacts the mind, body, and spirit. Our mission is to make waves of well-being through personalized, one-on-one swim lessons designed to cater to individual needs and goals. We create a safe, supportive, and enriching environment where students develop a lifelong love of swimming and experience its lasting, holistic benefits. Whether it’s building skills, confidence, or resilience, we’re here to help swimmers of all levels dive into their potential and make a splash

**The Inspired Swim Difference**:

- **Bravery**: We encourage boldness and confidence as swimmers explore new challenges in a supportive environment.
- **Authenticity**: We keep it real, bringing empathy and experience to every interaction, allowing others to follow their personal path with intention.
- **Openness**: We foster an openness to new people, ideas, and learning approaches, ensuring everyone feels welcome.
- **Belonging**: We create a sense of community where students and families feel accepted, valued, and able to thrive.
- **Exploration**: From learning to swim to self-discovery, we inspire exploration beyond the pool, creating ripples of positive change everywhere.

Inspired Swim is seeking two reliable, confident, and detail-oriented **Administrator/Receptionists** to join our team. As the face and voice of Inspired Swim, you will play a crucial role in ensuring our families have an exceptional experience from start to finish. This is primarily a remote position, but you may be required to work in the office 1-2 times per week.

Your role will involve a combination of administrative tasks, inside sales, and communication with clients through various platforms, including phone, text, and social media. You’ll help manage schedules, process payments, and contribute to building the positive relationships that make Inspired Swim special. We value self-starters who are confident communicators, have excellent time management skills, and are passionate about creating meaningful connections with our clients.

**Responsibilities**:

- Assist with scheduling lessons and managing client bookings using Wellness Living, our booking platform
- Process payments, maintain accurate records, and handle administrative tasks
- Perform inside sales by assisting clients with booking lessons, upselling services, and promoting special offers
- Build and maintain positive relationships with clients, ensuring satisfaction and repeat business
- Provide administrative support to the team as needed
- Use Google Docs regularly for documentation and tracking
- Attend the office 1-2 times per week as needed for meetings or tasks
- Manage time effectively to complete tasks independently and meet deadlines
- Ability to cover sick days and provide vacation coverage for other staff is a bonus

**Requirements**:

- Must love engaging with people and believe in Inspired Swim’s vision and values
- Self-motivated with strong time management skills
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Ability to learn and use new programs quickly, with regular use of Wellness Living (booking platform) and Google Docs
- Proficiency with online booking and payment systems (training provided)
- Access to a home office setup, including a computer, phone, and reliable internet connection
- Ability to work independently and as part of a team
- Flexible availability to respond to clients and tasks during the workweek
- Passion for creating positive relationships and delivering excellent customer service

**Preferred**:

- Previous experience in a customer service, administrative, or inside sales role
- Familiarity with the swim school industry is a plus

**Position 1 Hours**: (4 days per week)
- **Sunday**: 9:00 AM - 5:30 PM
- **Monday-Wednesday**: 12:30 PM - 9:00 PM

**Position 2 Hours**: (3 days per week)
- **Saturday**: 9:00 AM - 5:30 PM
- **Thursday-Friday**: 12:30 PM - 9:00 PM

**Statutory Holidays**:Stat holidays will be off for both positions.

**Compensation**:

- The hourly wage for this position ranges from **$18 to $23/hour**, based on experience and qualifications.

**Employee Perks**:

- Staff receive a **20% discount** on swim lessons and merchandise.
- 4% in lieu of vacation

**How to Apply**:
**Make a Splash with Inspired Swim - Where Swimming Meets Well-Being**

**Job Type**: Part-time

Pay: $18.00-$23.00 per hour

Expected hours: 24 - 32 per week

**Benefits**:

- Casual dress
- Company events
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday

**Experience**:

- Administrative experience: 1 year (pr



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