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Service Administrator

4 months ago

Vald'Or, Canada Strongco Full time

**Province**: Quebec
**Branch**: Val-d'Or
**Employment Type**: Full Time
**Number of Positions**:1

**SUMMARY**:
**DUTIES AND RESPONSIBILITIES**:

- Emphasis on providing a superior customer service experience;
- Emphasis on the implementation of a “customer service, customer focused” philosophy, within the department.
- Entering and processing Service orders from Shop and Field Service staff; Enter technician data for invoicing and purchase orders, help service Manager and Technicians.
- Prepare service orders for Service Supervisor to review and approval within targeted timeframe; the teams check the service orders to see if the warranty is covered or not
- Ensure customer accounts are in good standing before processing a Service order for assignment; work with the accounting department to see if the accounts are blocked or not, if blocked it is the accounting department that manages the situation;
- Entering quotations, and various other documents; Verification of all information entered for the proper functioning of the billing
- Liaison with customers for Service work; follow up with customers and all the related paper work
- Maintain Service Dept. documentation; Classify documents for easy retrieval when needed
- Perform other duties and projects as assigned by the Service Supervisor/Branch Manager

**HEALTH AND SAFETY**:It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- Try to solve problems as soon as possible
- Manage priorities
- Excellent written and oral communication skills
- Proficient with time management skills
- Prior experience is considered an asset.

**EDUCATION/TRAINING**:

- Post-secondary education or Office Administrator diploma