Canadian Persistent Identifier Community Officer

3 months ago

Ottawa, Canada Canadian Research Knowledge Network Full time

**Canadian Persistent Identifier Community Officer**

**Summary**:
Reporting to the Manager, Research Infrastructure & Development and under the supervision of the Manager, Canadian Persistent Identifier Community, the Officer, Canadian Persistent Identifier Community is an enthusiastic and motivated team member with strong communication skills whose function is to support the work of the ORCID-CA and DataCite Canada (DCAN) Consortia. This position requires an individual with a strong sense of service delivery and an ability to engage with a variety of stakeholders, primarily in academia and administration, and requires basic knowledge of the research ecosystem. An understanding of scholarly publishing/scholarly communications and research infrastructure is also required. Knowledge of PIDs is a significant asset.

This is a term position funded by the Digital Research Alliance of Canada (the Alliance) in order to support joint CRKN/Alliance PID activities.

Given the need to provide support and engagement in both official languages, the ability to communicate in both French and English is required.

**Duties and Responsibilities**

**Member Services and Technical Support (50%)**
- Respond to ORCID-CA and DCAN member support requests and inquiries, tracking and resolving issues or escalating to ORCID or DataCite support as required.
- Provide first line technical support for API integrations to ORCID-CA and DCAN members.
- Support new ORCID-CA and DCAN members by providing onboarding resources and identifying needs and best practices to make the most of ORCID in their own institutional context.
- Serve as a liaison between ORCID-CA and ORCID, as well as DCAN and DataCite, sharing feedback to ensure continuous improvement of the experience for both end users and DCAN and ORCID-CA members.
- As required, analyze and track the adoption of ORCID, DataCite, and other PIDs in Canada.

**Communications and Outreach (30%)**
- Under the guidance of the Manager, Canadian Persistent Identifier Community, support CRKN’s stakeholder engagement plan for PIDs in Canada, including for ORCID-CA and DCAN.
- Support communications and outreach activities via the ORCID-CA Slack and Listserv, and a DataCite Canada Google Group.
- Support the implementation of the ORCID-CA and DataCite Canada Action Plans.
- Develop presentations on ORCID and DataCite for a variety of internal and external stakeholder audiences including ORCID-CA and DCAN member institutions, funders, and researchers.
- Coordinate calls and webinars for a variety of target audiences (e.g., prospective ORCID-CA and DCAN members, current members preparing for technical integrations, faculty, administrators, funders, etc.).
- Develop training materials, resources, and guides for members to use within their institutions, by adapting existing and creating new ORCID, DataCite, and PIDs materials suited to the Canadian context.
- Support the CRKN engagement team by providing PID Program content for CRKN website, social media and elsewhere as required.

**Administrative and Committee Support (20%)**
- Provide administrative support to the three PID committees: the CPIDAC, the OCGC, and the DCCGC. This support includes scheduling meetings, sending out packages, and taking meeting minutes.
- Track action items between meetings and ensure that the decisions of the Governing Committees and CPIDAC are properly documented. Support the annual member renewal processes, including identifying member tiers and supporting the finance team to issue member invoices.
- Manage the annual survey.

In a small team environment, each individual is expected to work towards overall CRKN goals and at times a team effort is required that may involve taking on tasks outside the normal or expected scope of their role. This position may required the incumbent to attend and represent CRKN at stakeholder, industry or member conferences and events. Other duties may be assigned as required.

**Qualifications**:

- Minimum of a post-secondary degree, preferably in a field such as library and information studies or communications. An advanced degree with familiarity in scholarly communications would be an asset. Those with equivalent experience or education in a comparable field will be considered.
- Exceptional communication skills and a strong sense of service delivery to build and maintain relationships with stakeholders and member institutions
- Experience in, or strong familiarity with, academic research and associated scholarly publishing/scholarly communications.
- Familiarity working with committees and supporting a not-for-profit governance structure.
- Team player with demonstrated ability to adapt to changing environments and multiple deadlines, and to work well under pressure with discretion, tact, and good judgement.
- Experience in, or strong familiarity with, the PID ecosystem and PID value, function, and implementation would be a significant asset.
- Bilingualism, including the ability

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