Current jobs related to Customer Care Representative - Montréal - Lifeline of Canada

  • Bilingual Customer Service Representative

    3 months ago

    Montréal, Canada Pet Care Montreal Full time

    **Bilingual Customer Care Representative** Are you a pet lover with exceptional communication skills in both English and French? Join our dedicated team at Les Anges Gardiennes, a leading pet care company located near Saint Henri Metro. We are seeking a passionate and empathetic Bilingual Customer Care Representative to provide top-notch service to our...

  • Bilingual Customer Care Representative

    4 months ago

    Montréal, Canada Staples Full time

    **Bilingual Customer Care Representative - 1260896** **Bilingual Customer Care Representative (12 Month Contract)** **Staples is business to business. **You’re what binds us together. Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the...

  • Customer Care Representative

    3 months ago

    Montréal, Canada Browns Shoes Full time

    Browns Shoes, a family-owned business established in Montreal in 1940, now with over 70 stores across Canada, is synonymous with top international designer collections, luxurious leather goods, and exclusive street savvy fashion for ladies, men, and children. Browns is looking for a highly motivated Customer Care Representative who is not afraid of...

  • Customer Care Representative

    4 months ago

    Montréal, Canada Vision Group Full time

    See if you are our next: **CUSTOMER CARE REPRESENTATIVE - REMOTE (English, French and/or Spanish)** **We are recruiting for a start date of April 22!** Do you have a passion for helping people and striving to provide them excellent customer service while making a difference in their lives? If so, Vision Group is for you! A career at Vision Group means...

  • Csr - Customer Service Representative Bilingual

    3 months ago

    Montréal, Canada Pet Care Montreal Full time

    _Bilingual Customer Service Representative_ - Location_: NDG - Saint Jacques **Company Overview**: We are a leading pet care service provider committed to delivering exceptional care for pets and outstanding customer service. Our services include pet sitting, grooming, and a specialized pet store catering to the diverse needs of our clients. We are...

  • Representative, Customer Care

    4 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **RESPONSIBILITIES**: - Prepare, fill and send Airport Dispatch Reports for all flights departing on a daily basis - Answer all calls from travel agents related to bookings for which problems/issues/queries need to be resolved same day - Assist agencies with seat selection/errors/omissions/misquotes and price matching. - Analyze and review appeals on...

  • Representative, Customer Care

    4 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **RESPONSIBILITIES**: - Prepare, fill and send Airport Dispatch Reports for all flights departing on a daily basis - Answer all calls from travel agents related to bookings for which problems/issues/queries need to be resolved same day - Assist agencies with seat selection/errors/omissions/misquotes and price matching. - Analyze and review appeals on...

  • Representative, Customer Care

    4 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **RESPONSIBILITIES**: - Prepare, fill and send Airport Dispatch Reports for all flights departing on a daily basis - Answer all calls from travel agents related to booking problems/issues/queries - Assist agencies with seat selection/errors/omissions/misquotes and price matching. - Analyze and review appeals on decisions taken previously for which travel...

  • Customer Care Representative

    4 months ago

    Montréal, Canada Believe Full time

    Company Description Founded in 2005, believe is the worldwide leader in digital audio and video distribution for independent artists. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape. With more...

  • Bilingual Customer Care Representative

    4 months ago

    Montréal, Canada Vision Group Full time

    See if you are our next: **CUSTOMER CARE REPRESENTATIVE - REMOTE (English/French and/or Spanish)** Do you have a passion for helping people and striving to provide them excellent customer service while making a difference in their lives? If so, Vision Group is for you! A career at Vision Group means being part of one of the best managed companies in...

  • Bilingual Customer Care Representative

    3 months ago

    Montréal, Canada Vision Group Full time

    See if you are our next: **CUSTOMER CARE REPRESENTATIVE - REMOTE (English/French and/or Spanish)** Do you have a passion for helping people and striving to provide them excellent customer service while making a difference in their lives? If so, Vision Group is for you! A career at Vision Group means being part of one of the best managed companies in Canada,...

  • Customer Sales Representative

    4 months ago

    Montréal, Canada FAMA LIVING Full time

    Are you passionate about interior design and modern high-end furniture? Do you excel in customer interactions and have a flair for sales? If so, we have an exciting opportunity for you to join our team as a Full-Time Sales Representative at our European Modern High-End Furniture Store. **About Us**: We are a European concept store specializing in livin...

  • Customer Sales Representative

    3 months ago

    Montréal, Canada FAMA LIVING Full time

    Are you passionate about interior design and modern high-end furniture? Do you excel in customer interactions and have a flair for sales? If so, we have an exciting opportunity for you to join our team as a Full-Time Sales Representative at our European Modern High-End Furniture Store. **About Us**: We are a European concept store specializing in livin...

  • Customer Service Representative

    4 months ago

    Montréal, Canada Physiothérapie Universelle Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. - **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...

  • Warehouse Customer Service Representative

    4 months ago

    Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Warehouse Customer Service Representative. Under the direction of the Operations Manager, efficiency and...

  • Customer Service Representative

    4 months ago

    Montréal, Canada Forte Brands (Canada) Inc. Full time

    Positions details: The Customer Service Representative is a day-to-day point of contact with customers in a business-to-business environment. You will help customers in the US and Canada with order placement by answering customer questions concerning product lines, pricing, delivery schedules, inventory levels, creating customer satisfaction and loyalty by...

  • Warehouse Customer Service Representative

    4 months ago

    Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Warehouse Customer Service Representative. Under the direction of the Operations Manager, efficiency and...

  • Warehouse Customer Service Representative

    4 months ago

    Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Warehouse Customer Service Representative. Under the direction of the Operations Manager, efficiency and...

  • Customer Service Representative

    4 months ago

    Montréal, Canada AZZ Full time

    **AZZ Galvanizing - Montreal-Est, QC** **Customer Service Representative** **General Description** The position is responsible for, but not limited to, communicating with customers when orders are ready for pickup and planning and scheduling tasks through the production cycle. **Education, Certifications, Licenses & Registrations** High school diploma...

  • Bilingual Customer Care Representative

    4 months ago

    Montréal, Canada Victaulic Full time

    **Représentant(e) bilingue du service à la clientèle** **Montréal, QC (Sur site)** **Résumé du poste** En traitant avec une clientèle technique, vous devrez aider les clients à commander et à recevoir nos produits. Votre poste nécessite des aptitudes en service à la clientèle, des principes de base de la chaîne d'approvisionnement, de...

Customer Care Representative

4 months ago

Montréal, Canada Lifeline of Canada Full time

Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years.

This position of Customer Care representative will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have benefitted from Lifeline. Today, our range of medical alert services provides patients with access to help at home or on the go. Only Lifeline offers AutoAlert, the most widely adopted automatic fall detection technology on the market today and an excellent choice for those with a history, risk, or fear of falling. Our commitment to service delivery and the people behind the Lifeline name make us stand apart. Lifeline is also the only medical alarm service integrated with the Canadian healthcare system. Through partnerships with hospitals, healthcare agencies, and senior living residences. Lifeline is available to communities across the country.

At Lifeline Canada, our aim is to support our growing senior population, and their goals to age in place. The Lifeline service plays an important role in the transition from hospital to home to support independent at-risk seniors, as well as patients with chronic conditions. For more than 45 years, we have helped families support their loved ones so they can live more confidently at home knowing help is available at the push of a waterproof button, 24 hours a day. Our highly trained and caring Response Associates make this possible - whether it’s emergency services, a family member, or a neighbor. With its Canadian head office in Toronto and two national Response Centres, Lifeline is the country’s leading medical alert service.

Connect America, as North America’s largest independent provider of connected care, delivers a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

**In this role, you have the opportunity to**

Deliver personalized and professional inbound customer service in French and English critical to the safety of our Lifeline subscribers.

**Training**:Combination of in-class and job-shadowing Monday - Friday 9:00 am -5:00 pm for one week at a time, duration of 5-6months (plus mentor training/job shadowing)

**Working Hours: 8-hour** EVENING SHIFT: 2:00 PM EST - 12:00 AM EST, scheduled 5 days a week (including weekends) outside of training weeks

**Workplace**: Remote

**Bilingualism**: French/English (ONLY)

**You are responsible for**
- Answer telephone inquiries/concerns about the Lifeline service/product
- Promote and upsell Lifeline services directly to customers
- Provide troubleshooting information
- Provides support for both general and escalation inquiries from existing subscribers
- Analyze customer complaints and provide appropriate corrective actions
- Provide First Call Resolution service to each call offered
- Track, follow up and resolve customer’s outstanding issues in a timely fashion
- Ensure to provide excellent customer service by phone timely and accurate manner
- Provide backup assistance to the response center
- Perform data entry (service requests, subscriber profile changes), as required
- Other duties as assigned

**You are a part of**

This team provides the best customer service in French and English with a positive & friendly attitude and accurate information to our Lifeline Subscribers.

You will be joining professional, dedicated, and passionate team members who are Working Together for a Better Tomorrow. We are at the forefront of the Healthcare industry providing the ability to diagnose confidently, improve care, and increase the quality of life for Subscribers across North America.

**To succeed in this role, you should have the following skills and experience**
- High School Diploma or GED is required
- ** Must be fluent in French and English (verbal and written)**:

- ** Min 2 years of call center/customer service experience preferred**:

- Demonstrated proficiency in oral and written communication with fast and accurate typing
- Excellent problem-solving skills and attention to detail
- Ability to work independently in a fast-paced environment
- ** 50 High-Speed internet (50MB or greater) mandatory