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User Support Technician

4 months ago

Boucherville, Canada PIREL Inc. Full time

Work Term: Permanent
- Work Language: French
- Hours: 35 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:

- Consulting firm
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Computer and technology knowledge**:

- Internet
- Servers
- File management software
- Project management software
- Database software
- MS Office
- MS Windows
- Oracle
- SQL
- Spreadsheet
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Public transportation is available
**Own tools/equipment**:

- Computer
- Internet access
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
**Workplace information**:

- Remote work available
**Health benefits**:

- Dental plan
**Long term benefits**:

- Group insurance benefits
**Other benefits**:

- Free parking available
- On-site amenities
- On-site recreation and activities