Csr (Customer Service Representative)

5 months ago


Richmond Hill, Canada Prollenium Medical Technologies Inc. Full time

**ABOUT THE COMPANY**:
Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer and international distributor of premium HA dermal filler. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. US FDA, Health Canada, and CE approvals, over 4 million syringes in the Revanesse product line have been sold to 80+ countries world-wide. Prollenium is the only manufacturer of Hyaluronic Acid dermal fillers in North America. Join our dedication to innovation.

**JOB SUMMARY**:
Responsible for acting as a liaison between customers, sales reps and the company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. This position reports to the SVP of Operations.

**MAJOR RESPONSIBILITIES**:

- Process orders submitted by sales reps and/or customers in an efficient and accurate manner
- Review account status prior to placing order (past due)
- Process refunds/returns when required
- Assist customers with complaints or inquiries related to product, services, or purchases, direct questions to other members as required
- Record and report adverse events to Quality Assurance department
- When setting up new account, verify medical license as required by state/province and confirm status
- Take payment information and other pertinent information such as addresses and phone numbers
- Charge customers using system when required and in a timely manner
- Manage sales rep car stock orders, review for any violations to policy for order quantities
- Notify sales reps when customer card is declined and work with sales reps to resolve the situation
- Follow up with shipping for orders released and not processed
- Send sales reports to sales reps upon request
- Add customer records to system and verify medical license and all pertinent information required for reporting

**MINIMUM QUALIFICATIONS**:

- High School Diploma or College Diploma
- 1 year experience in customer service in an office environment
- Excellent computer skills in Microsoft suite (Excel, Word, PowerPoint) and competence with inventory control software
- Must be comfortable communicating with physicians over the phone
- Ability to liaise with the Sales, Shipping, QA and QC Departments
- Willingness to learn about gel fillers and cosmetic product lines
- **Teamwork**:Working effectively and productively with others
- **Written Communication**: Writing clearly, succinctly and understandably
- **Problem Solving**:Anticipating, analyzing, diagnosing and resolving problems
- **Organization and Planning**:Utilizing logical, systematic and orderly procedures to meet objectives
- **Flexibility**:Agility to adapt to change

**Note**:This is a 9-month contract position based out at our Richmond Hill office.

**Job Type**: Fixed term contract
Contract length: 9 months

Pay: From $25.00 per hour

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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