Manager, Surgical Access

6 months ago

Victoria, Canada Island Health Full time

**Job Description**:
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director or designate, the Manager, Surgical Access is responsible for providing leadership in all aspects of the planning, implementation, delivery and evaluation of surgical scheduling, pre admission and waitlists management and is accountable to the surgical program for effective and efficient utilization of resources to optimize patient access and resource management.

The Manager is responsible for the operational management and integration of the Surgical Patient Registry and related surgical initiatives, OR Booking Systems, and surgical metrics within the Health Authority and related provincial and national repositories.

The Manager is responsible for all aspects of planning, organizing and directing various projects and/or initiatives to ensure the achievement of outcomes identified in the VIHA Strategic Plan specific to Surgical Services.

Ensures fiscal, technological, physical and human resources meet the operational needs of the departments.

Ensures project policies and procedures comply with professional, legal, provincial and Island Health standards.

**QUALIFICATIONS**:
**Education, Training And Experience**:
A level of education, training and experience equivalent to a Baccalaureate degree in nursing, health information or administration with at least seven years relevant experience in the health care field. Relevant experience would include developing and implementing processes to ensure patients are appropriately booked and prepared for surgery, as well as supervisory experience.

Five to seven years clinical experience in a variety of settings. Recent exposure to surgical care and processes Demonstrated knowledge in the current practices of standardization, integration and utilization specific to surgical services.

**Skills And Abilities**:

- Excellent communication, problem solving and conflict management skills
- Ability to be self-directed, to work independently and able to manage a varied workload.
- Ability to assess the impact of changes to one part of the system on the overall system.
- Ability to undertake program planning, analysis and evaluation.
- Ability to assess complex situations and make appropriate management decisions that may have organization-wide ramifications.
- Ability to integrate administrative, professional and operational aspects of the project in an effective and efficient manner.
- An understanding of physician office business practices.
- Demonstrated commitment to client focused services and teamwork.
- Ability to teach using adult learning principles.
- Computer literacy, particularly with the ability to access and use a variety of information system tools to support the delivery and evaluation of surgical booking and utilization information.
- Ability to manage conflicting demands from physicians, hospital departments and patient needs while maintaining a constructive working relationship with all parties.
- Ability to set strategic priorities aligned to budget and clinical care standards.
- Sound Knowledge of:

- Existing systems and processes that support the movement of patients through the acute care system.
- Booking and pre-admission systems and processes, in particular for Surgical Services.
- Principals of utilization management and quality improvement.
- Current issues with respect to patient access.

**Job Requirements**:

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