Internal Operations Manager

7 months ago

Markham, Canada Allergan Aesthetics Full time

**Company Description**
Joining Allergan Aesthetics (AA), an AbbVie company, means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients’ lives. AA exists to empower confidence for consumers and customers, creating products and technologies that drive the advancement of aesthetic medicine. We believe in the power of shaping your own life, your own business, your own look - and we continue to evolve our business around the needs of those we serve. United by our shared belief in what we do and a commitment to doing what is right, we bring our best every day to empower confidence.

An Internal Operations Manager oversees procedures and develops strategies to optimize daily operations. Part of the job is to perform assessments and evaluations, set guidelines and objectives, manage and supervise staff, handle budgets, and delegate tasks amongst the team. It is also their duty to monitor the progress of procedures, and effectively resolving issues or conflicts that arise.

The Internal Operations Manager ensures the company runs efficiently by monitoring and improving the organization's operating procedures. Focused on customer centricity in evaluating and optimizing daily internal operations. Responsible for ensuring we are compliant in meeting the company's standard operating procedures and industry regulations.

This individual will be responsible for managing the Internal Operations team which includes procurement (invoicing and contract support), all ANC (at no charge) product placement and reconciliation, events management and oversight of material approval and distribution for Allergan Aesthetics Canada. This role reports to the Head of Communications and Internal Operations.

**Responsibilities**:

- Assume the role of super-user of our SOPs as they relate to Procurement, ANC and Events to ensure we remain in compliance and look for efficiencies and appropriately challenge the status quo through the lens of the customer experience.
- Provide event support as it relates to contract negotiations, event management and reconciliation of budget.
- Oversee vendor management including Master Service Agreements (MSA) development, purchase orders and invoices in SAP and manage team specialist.
- Manage all ANC requests from the team, following the SOP requirements and documentation procedures.
- Support managers and team leaders with regular tracking reports and data pulls for compliance and reporting purposes.
- Collaborate with other departments on cross functional tasks and reporting on ongoing projects as it relates to Internal Operations.
- Onboarding new team members and completing and reviewing direct report annual reviews and development.

**Qualifications**

**Skills**:

- Excellent customer service skills
- Outstanding written and verbal communication skills
- Strong management and organizational skills
- Ability to negotiate with vendors
- Ability to manage a budget
- Understanding of social media and event management tools used to send invitations and promote events
- Knowledge of event performance monitoring methods and the ability to create reports that guide future event planning
- Working independently to manage multiple projects, duties and assignments
- Collaborative style and enjoys working with cross functional internal partners
- Communicating clearly and concisely, both orally and in writing
- Exceptional time management is essential
- Willingness to learn new functions and try new tasks as assigned
- Ability to take and process feedback constructively
- Customer Centric mindset (both internal and external) and ability to live AbbVie’s ways of working

**Qualifications**
- A bachelor’s degree in communications, business or healthcare
- Minimum 7 years work experience. Preferably in the pharmaceutical field
- Bilingualism (English and French) is an asset
- Previous experience/exposure with ERP systems, preferably SAP in pharma/biotech/medical devices organizations.

**Why Allergan Aesthetics?**

We believe in the work that we do and together we create the products and technologies that drive the advancement of aesthetic medicine. Our principles are shaped to empower us to deliver on that promise:

- ** Making your practice our purpose (YPOP)**:

- ** Inclusive of all people**:

- ** Putting science at the core**:

- ** Creating what’s next**:

- ** Connecting to patients.**

We show up every day, energized by the chance to make a real difference in people’s lives. So, every day is one that counts. Aligning your interests with our imperatives as a business, you always have opportunities to step up and reach higher. So, we foster an inclusive, supportive environment where you’re empowered to ask questions, think big and build on each other's best ideas.

Voted as a _Great Place to Work_ consecutively, and around the globe, we pride ourselves in providing our employees with the flexibility to ensure a healthy work-life balance. We

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