Front of House Manager

2 months ago

Calgary, Canada Primary Colours Full time

**Who are we?**

Primary Colours is your all-day restaurant where we create food that sparks your imagination and brings people together. Our menu is a seasonal celebration of Canada’s incredible ingredients, through every carefully prepared dish or oven-fresh pastry to each bottle of wine or refreshing cocktail. During the day, pop into our cheery cafe and bakery, with a fresh daytime menu served alongside our award-winning Monogram coffee. In the evening, discover your new favourite Canadian wines or cocktails and share every delicious dish with friends and family in the warmth of our room.

**Our values**

Amazing food and coffee is just one small part of who we are. To us, they represent an incredible opportunity to positively change people’s lives, through meaningful connection and generous service. It’s about leaving things better each day
- for our people, our relationships and our environment. And, if we can spark someone’s imagination along the way, then we’ve done our jobs.

**What we’re hiring for**

We are looking to hire a Front of House Manager to help us operate, manage and grow all our FOH programs and teams. The Manager will report directly to the co-founder / executive chef. This role is responsible for all front of house operations including inventory control, process documents, beverage list curating and sourcing, team member training, scheduling, and meeting key performance indicators across all front of house operations. The manager must also motivate, guide and develop team members to ensure a professional, equitable and uplifting workplace culture that is aligned to our values. This role requires a commitment to leading, developing and creating a safe and equitable space for all races, religions, cultures, sexual orientations and gender identities. Our collective goal is to provide exceptional guest care while serving our community through what we do.

**Who we’re looking for**

As a key position for Primary Colours, we are looking for someone that loves food, coffee (the lifestyle and community) and people and genuinely best exemplifies our core values:

- **Community**: passionate about developing meaningful relationships with every member of our team, and cares for our customers and the diverse communities that they represent, and reflects that in their work.
- **Serving Others**: Finds joy in generously meeting the needs of others and doing what they can to see the team succeed.
- **Quality**: Approaches every aspect of their job with excellence. Detail oriented and finds satisfaction in producing excellent work. Holds themselves to a high standard.
- **Stewardship**: Values growth, sustainability and respecting what we’re given. Humility to openly receive feedback as a means of growth.
- **Wonder**: Spark people’s imagination through their work and creativity. Brings a fresh perspective, willing to experiment and try strategies and creative outside of the box.

**What skills we need**:

- Leadership - Set a vision and make decisions for the team as a whole
- Supportive - Care deeply for your team as people
- Team Player - Know that you need to work collectively to achieve goals
- Organized - Enjoys and relies on sound structure
- Efficient - Gets admin done quick to leave more time for the team
- Problem solver - Enjoys tackling new issues
- Coaching - Loves to help the team grow as people and hospitality professionals
- Accountability - takes responsibility but also holds team accountable to ensure our standards
- Biggest Fan - encourage our team and celebrate the group’s success

**Some of your tasks**:

- Working on the floor alongside your team, building relationships with the community and one another
- Managing restaurant procedures and protocols, including documentation
- Manage inventories, pars and ordering
- Be accountable to the performance metrics of the cafe, including P&L reports
- Help to roll out promotions or new initiatives
- Manage any event bookings or catering requests
- Coordinating equipment fixes and maintenance
- Willing to hold people accountable and have challenging conversations
- Scheduling, helping to find coverage
- Work well and understand the vision of the leadership group
- Support, grow and help each person on the team
- Be ready to respond to emergencies, shift coverages or other issues.

**Perks**
- one staff meal on shift in addition to non-alcoholic beverages
- free bag of coffee a month
- discounts on food, drinks, equipment and merch purchased
- health spending account
- group investment matching program

**Requirements**:

- Minimum 5 years of relevant experience
- Prior experience with inventory control, kitchen human resources and menu costing
- Food handling certification and WSET training is an asset
- Maintaining a current Pro serve certification is mandatory for this position

**Schedule, Expectations and Compensation**
- Flexible availability
(44 hour work week though overtime may be required in special circum

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