E-commerce Inside Sales Specialist
3 months ago
e-Commerce Inside Sales Specialist
Status:
Regular, Full time
Location:
St-Laurent, Quebec
- Job Description
Ça t’intéresse ?
- Horaire de jour : du lundi au vendredi
- Clientèle commerciale régulière, produits fiables et de haute qualité
- Possibilités d’avancement et de développement professionnel
As-tu ce qu’on recherche ?
- Expérience en service à la clientèle ou en vente
- Dynamisme, sens du service et capacité à trouver des solutions efficaces
- Efficacité et organisation, avec un intérêt pour le travail en ligne et en interaction avec les clients
- Bonnes aptitudes informatiques
Voici une journée type:
- Supporter la croissance e-commerce : gérer et redistribuer les commandes en ligne, proposer des produits alternatifs ou complémentaires pour répondre aux besoins des clients
- Encadrer et soutenir les clients : répondre aux demandes par clavardage, courriels et appels téléphoniques, fournir des informations sur les prix et les produits, et résoudre les problèmes en temps opportun
- Faciliter l’expérience en ligne : assurer le suivi des problèmes de service à la clientèle et vérifier que les engagements sont respectés
- Résoudre les problèmes techniques : gérer les problèmes mineurs et signaler les plus complexes au gestionnaire e-commerce
- Gérer les retours : traiter toutes les demandes de retour des clients
What’s in it for you
We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What sets us apart is our:
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.-
- A strong national network offering real opportunities to grow: our people make the difference.Among our benefits:
- Flexible group insurance plan customizable to your needs.-
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).-
- Group RRSP with employer contribution and TFSA.-
- Postsecondary Scholarship Program for our employee’s children.-
- Charging terminals available at our facilities.-
- Years of Service Recognition Program.Come build your career with us, a growing network where our people make it happen
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