Call Centre Agent

4 weeks ago

Richmond Hill, Canada FDR Ltd group of companies Full time

**Required Work Hours From Our Office**:

- Monday: 8:30 am - 5:00 pm
- Tuesday: 8:30 am - 7:30 pm
- Wednesday: 8:30 am - 5:00 pm
- Thursday: 8:30 am - 5:00 pm
- Friday: 8:30 am - 4:00 pm
- Plus 1 Mandatory Saturday Shift per month - 8:30 am - 12:00 noon
- Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
- Maintain compliance by use of proper policy, procedures, and scripts.
- Accurately record all details of communications and activities within the system.
- Proactively monitor and investigate accounts to locate pertinent information to aid collection.
- Identify cases for special handling according to company criteria, including legal actions and asset attachment.
- Maintain a clean and secure work environment.
- Ensure collection goals are obtained.

**Qualifications**
- Strong negotiation and customer service skills
- Detail-oriented, organized, efficient and able to multi-task
- Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook
- Superior oral and written communication skills
- Experience using third-party bank database systems an asset
- A collection or sales background is an asset
- Bilingualism is an asset

**Benefits**
- Competitive salary, paid training, and a commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Group Benefits (health, life, dental insurance plan - for full time employees)
- Career advancement and promotional opportunities

If you have an eye for detail, strong communication (written and verbal) skills, with the ability to multitask, Financial Debt Recovery Ltd. would like to hear from you. In our dynamic and rapidly changing environment we are looking for individuals who exude an enthusiastic and positive attitude ready to work towards a target and maintain our superior customer experience.

**About Us**:
**The FDR Group of Companies which includes Agility One Outsourcing** provides corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients. Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- This position is a full time, in office position. Are you able to commute to 40 West Wilmot Street, Richmond Hill ON?
- What is your salary expectation?

**Experience**:

- Debt collection: 1 year (required)
- Call center: 1 year (required)

**Language**:

- English fluently (required)

Work Location: In person

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