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Customer Service Technician

4 months ago

Saskatoon, Canada SaskTel Full time

**Customer Service Technician (Modified Schedule) - Install and Repair**

**Location**: Saskatoon, SK

**Position Type**: Casual Part-Time (Up to 37.5 hours per week, plus overtime)

**Number of Positions**: 6

**Wage Range**: $26.71 - $36.03

**Employee Benefits**:

- RRSP and Pension Plan contributions
- Health, dental and vision care coverage
- Employee discounts
- Access to 24-hour fitness facilities
- Flexible spending accounts
- Ongoing job and safety training

**Closing Date**: February 25, 2025

**Customer Service Technician**

Would you love to work outside and serve the best customers in Canada? Do you love getting your hands dirty, learning about new technology or simply problem solving? If so, we would love to meet you

SaskTel is looking for passionate, analytical, and energetic individuals to join our team. As an employee you will build a career at one of Saskatchewan’s Top Employers. Recognized as a top Diversity Employer, Employer of Young People and one of the countries Greenest Employers, there is a lot to be proud of

**Training**

The five-week training program is fully paid and will be scheduled full-time Monday to Friday. Upon successful completion of training, you will be provided a vehicle, tools and the necessary support to become confident in the role.

**Hours and Scheduling**

This position is casual part-time, and hours may fluctuate throughout the year.

The position can be scheduled between 8AM and 8:30PM on weekdays and weekends.

**What are we looking for?**
- Interest in the IoT (Internet of Things)
- Passion for customer service
- Mechanical aptitude
- Ability to operate hand and power tools
- Must be willing to work aloft and in confined spaces
- Must be willing to work in all types of weather conditions
- Must be willing to work shift work including evenings and weekends

**JOB SUMMARY**

Provides high quality customer service with the installation, maintenance, repair and removal of residential and small business customer equipment and outside plant facilities. Performs related duties.

**TYPICAL DUTIES & RESPONSIBILITIES**
(Not all inclusive or applicable to all assignments)

1. Coordinates, installs, maintains, removes, tests and repairs residential, rural and small business equipment and outside plant facilities.

2. Connects, splices, grounds and terminates wires in outside plant facilities, concentrators and central offices in district and sub
- district locations for residential, rural and small business customers.

3. Installs, rearranges, maintains, removes, tests and repairs single line, small business, enterphone, various high speed internet services, television services, coin station equipment, wiring and associated hardware to provide service to residential, rural and small business customers. Activates wireless connections and configures computers.

4. Investigates and reports damage to outside plant facilities. Isolates and repairs rural cable troubles. Operates trenching equipment for the purpose of installing, repairing and replacing buried service wiring.

5. Investigates customer complaints pertaining to service troubles. Identifies, repairs and replaces defective and/or damaged station equipment and outside plant facilities to restore or improve service. Ensures discrepancies related to work orders, repair calls or customer accounts are brought to the attention of the responsible department.

6. Responsible to presurvey residential, rural and small business buildings for the purpose of identifying the type of wiring and amount of labour to be required.

7. Meets with property owners requiring coin station equipment installation. Responsible for site preparation, finding suitable contractors and ensuring that the work is completed in a satisfactory manner.

8. Responsible for administrative processes relating to material/stock usage and returns, time reporting, order completion, vehicles and customer billing documentation.

9. Provides training to customers as required. Identifies, assists and notifies sales department of potential sales opportunities.

10. Follows safe work practices and procedures. Takes reasonable careto protect personal health and safety and the health and safety of others in accordance with the Occupational Health and Safety Act.

**QUALIFICATIONS**

1. Level 30 Math OR completion of Basic Electricity, Electronics and Transmission.

2. Ability to plan and organize in a self-directed environment.

4. Good verbal communication skills and the ability to deal effectively with others.

5. Valid Driver's License.

**About SaskTel**

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