Lead, Technology Strategy

4 months ago

Toronto, Canada OMERS Full time

Why join us?
Are you looking to join a dynamic pension plan that embodies the strong values of its 600,000 members and is an industry leading global investor? If so, we would love to tell you our story.
At OMERS we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto, London, New York, Singapore, Sydney and other major cities across North America and Europe. Our culture is truly one of a kind. We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live with an ever-constant eye to the global investment markets.
Reporting to the Manager of Customer Success and Innovation, as the Lead of Technology Strategy and Innovation, your primary accountability is to support the relationship between Data and technology teams and their customers. You will be responsible for fostering strong relationships, supporting the technology business partner function, and aligning technology with business objectives.
A Customer Success Lead plays a key role in ensuring that customers achieve their desired outcomes while using Data and Technology products and services. Their main responsibilities include providing continuous support to customers to maximize their satisfaction and success by proactively engaging with them to understand their needs and challenges. This involves supporting the team for monitoring customer health metrics, addressing any issues promptly, and acting as a liaison between the customer and technology teams.
This position requires a professional with a deep understanding of technology, emerging technolo gies, b usiness acumen, building strong relationships, and a proven track record of being in a customer focused technology team.
Key Responsibilities
Customer Success
Support the manager to d evelop and maintain a customer roadmap with the products and initiatives based on business impact, customer value, and technological feasibility.
P roactively engaging with our customer s to understand and document their business objectives, unique challenges, and opportunities, and identify ways in which technology can address and enhance their decision-making and operations.
Gather and analyze customer feedback and usage data of various Data and Technology services to understand customer needs and pain points
L ead with the development of recommendations and presentations of various Product and services applicable to the Customers based on their needs.
Develop and maintain strong relationships with business teams and Data & Technology teams
Become an expert in the Data & Technology products and services to be able to make connections between customer needs and available offerings.
Champion the adoption of core technology programs and initiatives to deliver on the D&T team’s collaborative priorities.
Participate in non-functional requirement gathering workshops, you will gain a deep understanding of our customer needs. This insight will empower you to understand and recommend whether current products in our eco-system fit their needs and lead the product demonstrations that resonate with various stakeholders.
Support the manager and co
- lead to b uild a model of support to increase the effectiveness of the relationship between D&T and our customers.
Understanding the role technology plays in enabling businesses to execute their strategies.
Leadership and Influence
Ability to lead self and manage your work and multiple initiatives effectively.
Comfortable and confident working through ambiguity and navigating undefined paths.
Understanding the role technology plays in enabling businesses to execute their strategies.
Demonstrate leadership within the D&T function through transparency, and championing communication, collaboration across teams, our organizational culture, and values.
Collaboration
Build and nurture strong relationships with the Data and Technology & Business teams
E nergized by achieving goals in a collaborative environment
Support driving organizational change by aligning and onboarding teams, implementing new processes and tools, embracing complex challenges, and optimizing IT best practices
Prioritize strong and effective cross-collaboration across Data and Technology.
C ollaborate with the Technology Product and Services team to drive our business goals forward.
Leverage the D&T’s technical expertise to ensure our technology programs are not only innovative but also strategically aligned with the evolving needs of the business.
Share learnings with D&T to drive continuous improvement and operational effectiveness.
Innovation
Stay current on innovative and emerging technology advancements.
S ynthesize findings and present clear recommendation plans to ensure impactful project outcomes.

**Qualifications**:
Bachelor's degree in a relevant field; advanced degree (MBA, MSc ) preferred.
3 -5 years of experience in technology driven roles.
3 + years of strategy, consulting, tech,

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