Current jobs related to Tier 1 - Help Desk Technician - Victoria - Daxtech IT Solutions

  • Help Desk Specialist

    3 days ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician to join our team at Canada Top Education Group Inc. As a Help Desk Technician, you will be responsible for providing technical support to our users, resolving issues with computer systems, and ensuring the smooth operation of our business systems.Key ResponsibilitiesTechnical Support: Respond to...

  • Help Desk Specialist

    3 days ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician to join our team at Canada Top Education Group Inc. As a Help Desk Technician, you will be responsible for providing technical support to our users, resolving issues with computer systems, and ensuring the smooth operation of our business systems.Key ResponsibilitiesTechnical Support: Respond to...

  • Help Desk Specialist

    2 days ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    Job DescriptionWe are seeking a skilled Help Desk Technician to join our team at Canada Top Education Group Inc.Key ResponsibilitiesProvide technical support to users experiencing difficulties with computer systems, networks, and internet connectivity.Offer advice and training to users to resolve identified difficulties and improve their technical...

  • Help Desk Specialist

    2 days ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    Job DescriptionWe are seeking a skilled Help Desk Technician to join our team at Canada Top Education Group Inc.Key ResponsibilitiesProvide technical support to users experiencing difficulties with computer systems, networks, and internet connectivity.Offer advice and training to users to resolve identified difficulties and improve their technical...

  • Help Desk Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Canada Top Education Group Inc. As a Help Desk Technician, you will be responsible for providing technical support to our users, resolving their computer-related issues, and ensuring that our business systems, network, and Internet services are running...

  • Help Desk Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Canada Top Education Group Inc. As a Help Desk Technician, you will be responsible for providing technical support to our users, resolving their computer-related issues, and ensuring that our business systems, network, and Internet services are running...

  • Help Desk Technician

    2 weeks ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    About the RoleWe are seeking a highly skilled Help Desk Technician to join our team at Canada Top Education Group Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.Key ResponsibilitiesTechnical Support: Respond to user inquiries and provide...

  • Help Desk Technician

    2 weeks ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    About the RoleWe are seeking a highly skilled Help Desk Technician to join our team at Canada Top Education Group Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.Key ResponsibilitiesTechnical Support: Respond to user inquiries and provide...

  • Help Desk Technician

    3 weeks ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Canada Top Education Group Inc. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees and clients.Key ResponsibilitiesTechnical Support: Respond to user inquiries and provide assistance with...

  • Help Desk Support Specialist

    1 week ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Canada Top Education Group Inc. As a Help Desk Technician, you will be responsible for providing technical support to our users, resolving their computer-related issues, and ensuring that our business systems, network, and Internet services are running...

  • Help Desk Support Specialist

    1 week ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Canada Top Education Group Inc. As a Help Desk Technician, you will be responsible for providing technical support to our users, resolving their computer-related issues, and ensuring that our business systems, network, and Internet services are running...

  • Help Desk Specialist

    5 hours ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    Job DescriptionWe are seeking a skilled Help Desk Technician to join our team at Canada Top Education Group Inc.Key ResponsibilitiesProvide technical support to users experiencing difficulties with computer systems, networks, and internet connectivity.Offer advice and training to users to resolve identified difficulties and improve their technical...

  • Help Desk Specialist

    2 hours ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    Job DescriptionWe are seeking a skilled Help Desk Technician to join our team at Canada Top Education Group Inc.Key ResponsibilitiesProvide technical support to users experiencing difficulties with computer systems, networks, and internet connectivity.Offer advice and training to users to resolve identified difficulties and improve their technical...

  • Help Desk Specialist

    1 day ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    Job SummaryWe are seeking a skilled Help Desk Technician to join our team at Canada Top Education Group Inc. The successful candidate will provide technical support to users, troubleshoot computer issues, and maintain a problems and solutions log.Key ResponsibilitiesTechnical Support: Respond to user inquiries, provide advice and training, and resolve...

  • Help Desk Specialist

    1 day ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    Job SummaryWe are seeking a skilled Help Desk Technician to join our team at Canada Top Education Group Inc. The successful candidate will provide technical support to users, troubleshoot computer issues, and maintain a problems and solutions log.Key ResponsibilitiesTechnical Support: Respond to user inquiries, provide advice and training, and resolve...

  • Technical Support Specialist, Tier 1

    6 days ago

    Victoria, Canada Camosun College Full time

    Reporting to the supervisor and as a member of the Technical Support team, the Tier 1 Technical Support Specialist provides technical administrative support to students and employees. This includes first level technical troubleshooting, support to all call/email-in and walk-in customers for a broad range of endpoint user hardware, applications and operating...

  • Technical Support Specialist, Tier 1

    2 weeks ago

    Victoria, Canada Camosun College Full time

    Job Description Reporting to the supervisor and as a member of the Technical Support team, the Tier 1 Technical Support Specialist provides technical administrative support to students and employees. This includes first level technical troubleshooting, support to all call/email-in and walk-in customers for a broad range of endpoint user hardware,...

  • Technical Support Specialist, Tier 1

    2 months ago

    Victoria, British Columbia, Canada Camosun College Full time

    GENERAL STATEMENTReporting to the supervisor and as a member of the Technical Support team, the Tier 1 Technical Support Specialist provides technical administrative support to students and employees. This includes first level technical troubleshooting, support to all call/email-in and walk-in customers for a broad range of endpoint user hardware,...

  • Help Desk Technician

    2 weeks ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    **Job Summary**Orbit Installations inc. is seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their computer systems and equipment are running smoothly.Key Responsibilities:Respond to...

  • Intermediate Technical Analyst, Service Desk

    3 months ago

    Victoria, Canada BC Ferries Full time

    Job Description: **INTERMEDIATE TECHNICAL ANALYST, IT SERVICE DESK** **12-month Term** **Victoria** You are self-motivated, your passion is problem solving, and your goal is achieving high customer satisfaction. In a role that is key to the efficient operation of a high-volume IT Service Desk, you are responsible for providing first tier support to the...

Tier 1 - Help Desk Technician

4 months ago

Victoria, Canada Daxtech IT Solutions Full time

Daxtech IT Solutions is a people-centric IT firm in beautiful Victoria, BC. We are a vibrant community of professionals with ample growth opportunities. We actively seek to create an energizing workplace that brings out the best in all of us.

**In this role you’ll find yourself doing these tasks**:

- Work on and resolve Helpdesk tickets
- Create and triage tickets for clients
- Provide clear communication to clients both verbally and written
- Provide the Client with on-site troubleshooting, maintenance, installation & removal of equipment
- Recognize and escalate more difficult or urgent issues
- Create\Update documentation of procedures, run books and network configurations
- Managing and recording all work through our Ticketing System
- Identify, Communicate and Mitigate potential risks

**We Offer**:

- Competitive pay
- Full Benefits (Medical, Dental, and Vision)
- Minimum 3 weeks\year paid vacation, after first year
- Communications allowance and vehicle allowance
- Education reimbursement
- Company events & social hours
- Free on-site parking

**Technical Skills and Accreditations**:

- Strong understanding of hardware, software and networking systems
- Microsoft, CompTIA or other industry certifications an asset
- Active Directory and Microsoft 365 user management
- Microsoft 365 (Exchange, OneDrive, SharePoint, InTune)
- Understanding of network fundamentals (TPC\IP, Routing, VLAN, DHCP, DNS, etc.) including network troubleshooting for connectivity issues using tools such as PING, NSLOOKUP and NETSTAT

**Must Have**:

- Post-Secondary education with a minimum of 1 year related experience
- CLASS 5 driver’s license and vehicle for daily use
- Criminal Record Check
- Reside in Victoria BC
- Occasional off-hours and on-call work to meet IT system demands
- Experience with ticketing systems, Hyper-V, Azure, and VoIP considered an asset