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Victim Services Direct Service Volunteer

4 months ago

Hamilton, Canada City of Hamilton Full time

**HAMILTON POLICE SERVICE**

**TOGETHER | STRONGER | SAFER**

**_Serving a population of 545,000 residents, the Hamilton Police Service has made a commitment to work in partnership with the community and continue to focus on providing public safety accountability and value to its citizens. With an authorized strength of over 1200 staff, the Hamilton Police Service is committed to the highest standards of integrity and professionalism._**

**JOB POSTING**

**VICTIM SERVICES DIRECT SERVICE** VOLUNTEER**

The Victim Services Branch is a Provincial, and International

Award-Winning Branch of the Hamilton Police Service comprised of

5 staff members and approximately 80 volunteers.

Join us in providing emotional support for victims of crime
and/or trauma in the City of Hamilton.

**Job Title**: Victim Services Direct Service Volunteer

**Department**: Victim Services Branch, Investigative Services Division

**Location**: A variety of locations throughout the City of Hamilton, including personal residences, public places, and police stations.

**Reports to**:Victim Services Branch Staff and/or scheduled Team Leader

**Hours of Work**:

- At least four (4) 7.5 or 8.5 hour scheduled on-call shifts per month, including taking turns for weekend and statutory holiday shifts.
- Weekday shift times are: 1630-0000 hours or 0000-0830 hours. Weekend and statutory holiday shift times are: 0000-0830 hours, 0830-1630 or 1630-0000 hours.
- Attendance is mandatory at professional development training.

**Commitment**: Minimum one year from the time training ends

**PeopleSoft Job ID**: 19432

**Notice Date**: August 22, 2023

**Application Deadline**: October 4, 2023

**Updated**: August 2023

**Please note**:This position is an unpaid volunteer position.**

***

Volunteers are dispatched to provide service for a variety of circumstances, including, but not limited to, sudden death, suicide, motor vehicle collisions (MVC), domestic violence, sexual assaults, and fire scenes.

**GENERAL DUTIES**
- Provide emotional support to someone who has survived a tragedy, suffered a traumatic loss, witnessed a traumatic event or has been physically hurt or threatened
- Provide practical assistance to a victim and their family
- Provide referrals to community resources
- Provide information about what to expect and next steps
- Provide professional intervention within the bounds of HPS policies and procedures
- Check Online Message Centre regularly and respond accordingly
- Adhere to deadlines for shift registration
- Uphold Hamilton Police Service’s Vision, Mission, Values, and Ethics
- Demonstrate adaptability, flexibility, empathy, compassion, and excellent communications skills (e.g. active listening)

**REQUIREMENTS**
- Canadian Citizen or Permanent Resident of Canada
- Be at least 21 years of age or older
- Live within the City of Hamilton
- Possess a valid Class G Driver’s Licence, with no more than six (6) accumulated demerit points, permitting you to drive an automobile in Ontario, and have access to a vehicle
- Have no criminal convictions for which a pardon has not been granted
- Pass a Police Information Check and annual background checks
- Must possess the ability to work with victims/witnesses of crime/trauma, and exposure to traumatic materials.
- Have a willingness to give back to the community
- Be compassionate and empathetic, care about others well-being, and have excellent problem solving, listening, and communication skills

**ORIENTATION/TRAINING**
- Initial thirteen (13) session mandatory in class training from January to February (2024), which teaches volunteers how to handle sensitive crime related situations and become familiar with working with victims of crime and/or circumstance via group work and role playing.
- In addition to the 13 classes of training, completion of a series of mandatory online training modules through the Learning Management System - Canadian Police Knowledge Network.
- Volunteer Orientation/Resource Manuals
- Ongoing professional development training and mentorship

There will be a volunteer evaluation and assessment conducted at the end of the training program, as well as an opportunity for volunteers to participate in an “end-of-class” survey following training.

**RECRUITMENT PROCESS & TERMS**
- Application/Resume Review and Supplementary Application
- Mandatory attendance at a Victim Services Orientation Night
- Interview with Victim Services Branch Staff
- Police and Reference Checks
- Invitation to Victim Services Training (December)
- Victim Services Branch Volunteer Contract Sign-off, Volunteer Code of Conduct Sign-off, Undertaking of Confidentiality Sign-off
- Mandatory attendance for 13 training sessions (January to February)
- An offer to attend the Victim Services Volunteer Training Program does not guarantee that an applicant will be accepted into the Direct Service Volunteer Program
- If selected, volunteers shall not engage in any activity that may result in a crimin