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Junior Administrator

4 months ago

Winnipeg, Canada Canada Life Assurance Company Full time

Junior Administrator

**Description:
- Permanent Full Time- We are looking for a **Junior Administrator.**
- The primary purpose of the Junior Administrator role is to manage Selectpac policy terminations and ensure that all final balances are reconciled.**What you will do**:

- Terminating Selectpac policies across multiple systems, PAS, BEN, TELUS/CAIL, WEX, Robotic Process Automation
- Corresponding with field offices, third party vendors, various business units as appropriate to obtain missing information and reconcile final balances.
- Determining proper course of action on final balances for terminating clients and preparing final correspondence to the client
- Working with our third-party collection agency to resolve disputes over final balances.
- Issuing and approving refund requests using SAP-FSCD for internal and external clients.
- Issuing reorders of contracts and booklets to internal and external clients using SCB-Papyrus
- Other tasks as assigned.

**What you will bring**:

- Minimum keyboarding abilities of 40 words per minute.
- Excellent organizational skills with strong time management skills, along with the ability to handle changing priorities and fluctuating workloads.
- Excellent verbal and written communication
- Proven customer service skills
- Experience managing change in a positive manner.
- Strong working knowledge of MS Teams, Sharepoint, and Excel.
- Strong working knowledge of Word, PowerPoint and Access an asset.
- Ability to work well independently as well as in a team environment.
- Strong analytical and investigation skills an asset.
- Post-secondary education or a combination of education and experience.
- Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website- The base salary for this position is between $33,400-$45,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.-
- Be your best at Canada Life- Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.- You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.- Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.-
- Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.- #LI-Hybrid**Requisition ID**:825**Category**:Customer Service and Administration**Location**:Winnipeg, MB**Date**:Apr 12, 2024