Customer Service Assistant

3 months ago


Ottawa, Canada CHC Wholesale Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years
**Work setting**:

- Retail/wholesale establishment/distribution centre
**Tasks**:

- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Issue receipts and other forms
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- Answer written and oral inquiries
**Computer and technology knowledge**:

- Database software
- MS Excel
- MS Outlook
- MS Word
- MS PowerPoint
- MS Office
**Security and safety**:

- Criminal record check
- Driver's validity licence check
- Driving record check (abstract)
**Transportation/travel information**:

- Valid driver's licence
**Work conditions and physical capabilities**:

- Attention to detail
- Bending, crouching, kneeling
- Fast-paced environment
- Handling heavy loads
- Physically demanding
- Repetitive tasks
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Reliability
- Team player
- Ability to multitask
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
**Long term benefits**:

- Group insurance benefits
- Life insurance



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